THOMAS ANTONIO LEONE
Toms River,NJ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Senior Account Manager, 3P Accounts & DTC
National Tree Company
09.2023 - Current
- Responsible for improving conversion and growing 3P business.
- Provided extensive support in sales, technical and business areas to key accounts.
- Working with key accounts such as Home Depot, Bed Bath & Beyond,Kohls, Michaels, Target & Walmart.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Created training guides for teams to help better execution of daily account manager tasks.
- Trained new account managers to develop skills and implement new processes.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Account Manager
National Tree Company
03.2022 - 09.2023
- Product upload and management via vendor portals.
- Scrutinized data to troubleshoot and identify improvement opportunities.
- Built relationships with customers to establish long-term business growth.
- Customer service work, answering emails and attending to customer & vendor needs
- Working with accounts such as Overstock, Michaels, Kohls and The Home Depot.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with management to define, document and implement new processes.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Answered customers' questions regarding products, prices, and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
Ecommerce Accounts Coordinator
Triangle Home Fashions
08.2021 - 03.2022
- Point of contact for 6 E-commerce drop-ship accounts.
- Working with accounts such as Walmart, Wayfair, Kohls and The Home Depot.
- Prepared, filed and retrieved sales-related documents such as contracts.
- Escalated issues to appropriate channels as necessary.
- Trained new team members on company procedures, products and vendor portals.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Ecommerce Operations Coordinator
Forever Collectibles, FOCO
01.2021 - 08.2021
- A hands-on position involving me in the everyday responsibilities of maintaining 3 websites
- Back end operations to improve customer experience while shopping
- Daily sales reporting.
Facilities and Operation Intern
Rutgers University Athletics
08.2019 - 12.2020
- Emailed opposing teams, coaches and personnel
- Became the Time Out Coordinator during the 2020 college football season, which involved me working closely with the head referee and scoreboard operator
- Greeted teams before games, going over game time sheets and assisting them with any other information needed
- Worked football, soccer, lacrosse baseball and softball games.
- Completed reports and paperwork on critical information impacting operations.
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
Laborer
Tully Construction
05.2017 - 09.2019
- Mixed and poured concrete for variety of projects.
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Followed instructions and safety protocols to prevent accidents and injuries.
Inventory Specialist
Supply One New
01.2016 - 01.2019
- Completed inventory accounts to keep records current and promote accurate ordering.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Completed physical inventory counts each month.
Education
Bachelor - Sport Management, Marketing
Rutgers University
New Brunswick, NJ12.2020
Skills
- Advanced proficient in Microsoft office including Dynamics 365 & Power Bi
- Advanced proficient in Channel Advisor & Commerecehub platforms
- Pivot Tables
- Strong written and verbal skills
- Retail Knowledge
- Customer Rapport
- Web Portals
- Data Analytics
- Customer Service and Assistance
- Operational Efficiency
- Order Management Systems
- Channel Advisor
Timeline
Senior Account Manager, 3P Accounts & DTC
National Tree Company
09.2023 - Current
Account Manager
National Tree Company
03.2022 - 09.2023
Ecommerce Accounts Coordinator
Triangle Home Fashions
08.2021 - 03.2022
Ecommerce Operations Coordinator
Forever Collectibles, FOCO
01.2021 - 08.2021
Facilities and Operation Intern
Rutgers University Athletics
08.2019 - 12.2020
Laborer
Tully Construction
05.2017 - 09.2019
Inventory Specialist
Supply One New
01.2016 - 01.2019
Bachelor - Sport Management, Marketing
Rutgers University
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