Summary
Overview
Work History
Education
References
Timeline
Generic

Thomas C Mowery

Hampton,VA

Summary

Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. To advance my personal and professional development with a company that has clear business direction and growth opportunities. I am seeking a position that will allow me to use my retail and management experience to achieve the business goals and targets, utilizing my knowledge in my various positions to exceed company standards.

Overview

20
20
years of professional experience

Work History

Store Manager

Pep Boys
Egg Harbor, NJ
11.2021 - 10.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.

Store Manager

Leonard Buildings & Truck Accessories
Richmond, VA
05.2019 - 02.2021
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Manager

Lowes Distribution Center
Newport News, VA
02.2015 - 04.2019
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Retail Trainer

Cox Communications
Hampton, VA
12.2007 - 08.2015
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.

Sales Manager

Best Buy
Newport News, VA
01.2006 - 02.2008
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Store Manager

Sprint
Hampton, VA
10.2003 - 06.2005
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.

Education

High School Diploma -

Bethel High School
Hampton, VA
06.1989

References

References available upon request.

Timeline

Store Manager

Pep Boys
11.2021 - 10.2023

Store Manager

Leonard Buildings & Truck Accessories
05.2019 - 02.2021

Manager

Lowes Distribution Center
02.2015 - 04.2019

Retail Trainer

Cox Communications
12.2007 - 08.2015

Sales Manager

Best Buy
01.2006 - 02.2008

Store Manager

Sprint
10.2003 - 06.2005

High School Diploma -

Bethel High School

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Thomas C Mowery