THOMAS DAGOSTINO

• Install and maintain Windows and desktop software, service packs, patches, and anti-virus updates.
• Provide on-site and remote technical support to users.
• Maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals.
• Coordinate with IT team to resolve advanced computer software and hardware problems.
• Train and support end-users with software, hardware and network standards and use processes.
• Monitor multiple servers, network connections, and firewalls to maintain maximum up-time and functionality.

• Part of IT Architecture responsible for integration, vendors software testing including UI layout, ease of
  use, functionality and features, and licensing costs.
• Cloud evaluation – AZURE and AWS
  Created scripts for quality assurance testers for Citrix upgrade project.
• Conducted inventory control of 700+ networking equipment items by verifying serial numbers against
  master list of assets.
• Deployed Windows 7 to 10 migration by conducting inventory of 300+ Window 7 users and migrating
  their profiles to newer Windows 10 machines.
• Responsible for two different helpdesk ticketing systems (Footprints / Cherwell) service calls.
• Participated in Change Management Reviews, daily operations meetings, and readiness reviews for
  upcoming/imminent projects.

• Assisted in setup of deployment server to re-image 30+ PC systems over network.
• Performed post deployment tasks to ensure stability of operating environment for future student use.
• Tutored fellow students and assisted their understanding of fundamental IT tasks.
• Refurbished PC systems: tested RAM, all I/O ports, reset BIOS to defaults, set proper boot sequence, documented all results, and performed repairs where possible.
• Removed and installed servers on tool-less rack mount systems.

EPA 608 Universal Certified