Thomas Greg Marcum
Tuscaloosa
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Production Manager
Servpro of Tuscaloosa
07.2022 - 03.2025
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Machine Operator for Capping Department
Winchester Division
03.2019 - 03.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Service Advisor
Carlock Toyota of Tupelo
08.2015 - 12.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Dispatching
Service Advisor/Used Car Shop Manager
Barnes Crossing Mazda
04.2013 - 06.2015
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Dispatching
Service Manager
Quality Mazda
06.1993 - 04.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Dispatcher
- Warranty Administrator
- Quality Control
Education
High School Diploma -
Hillcrest High School
Tuscaloosa, AL 05-1991
Skills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Quality control
- Staff scheduling
- Materials management
- Quality inspection
- Root-cause analysis
- Project management
- Health and safety compliance
- Cost reduction
- Equipment operation
- Production oversight
- Workforce training
- OSHA compliance
Certification
IICRC Water Damage Restoration
Timeline
Production Manager
Servpro of Tuscaloosa
07.2022 - 03.2025
Machine Operator for Capping Department
Winchester Division
03.2019 - 03.2022
Service Advisor
Carlock Toyota of Tupelo
08.2015 - 12.2018
Service Advisor/Used Car Shop Manager
Barnes Crossing Mazda
04.2013 - 06.2015
Service Manager
Quality Mazda
06.1993 - 04.2013
IICRC Water Damage Restoration
High School Diploma -
Hillcrest High School
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