Thomasina Miller

• Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
• Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
• Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
• Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
• Determined licensing eligibility by examining test results and comparing against established structures.
• Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
• Evaluated and monitored supplier and partner relationships to support compliance.
• Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
• Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
• Kept informed regarding pending industry changes, trends or best practices.
• Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
• Maintained composure in stressful situations, confrontations, interviews and records searches.
• Completed field checks to verify licenses and permits for various business.
• Created and maintained compliant work environment.
• Identified gaps in existing compliance processes and recommended updates.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Warned violators of infractions or penalties.
• Developed and implemented corrective action plans for non-compliance issues.
• Conducted periodic compliance audits and reviews to identify areas of improvement.
• Maintained effective working relationships with regulatory authorities, suppliers and customers.
• Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
• Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
• Collaborated with cross-functional teams to address any identified compliance issues promptly.

• Manage calendars for Sales Team as well as Executive Staff.
• Prepare reports, presentations and correspondence as needed.
• Create and edit Sales training materials, Specialty product catalogues and spreadsheets.
• Communicated utilizing all internal support systems, people and technology to satisfy the customer.
• Plan Sales calls and strategies to meet growth objectives.
• Coordinate Multi-Unit rollouts and program changes within the Corporate structure.
• Support Territory Business Developers with account management responsibilities.
• National Accounts Liaison for Third party supply chain and and the Buyers for Coastal.
• Maintained a strong rapport with all the Buyers for contracted National Account items.
• Managing and updating customer databases with notes for each customer.
• Converting customers to new ordering platforms and technology.
• Supporting all Foodservice customer engagements and services.
• Organized and catalogued over $10K in Company swag inventory for distribution to customers and employees.
• Ordered office supplies for three locations.

Business Support Administrator

2015 -2020

• Provided support to District Vice Presidents, General Managers, field operations through effective use/execution of polices,processes and software applications .
• Vendor interaction: order confirmation, fulfillment efforts and price audits.
• Inventory Controls: Ensured inventory pricing, part numbers, and quantities were properly maintained through processes and application software.
• Provided cost effective and beneficial support to field operations through routine interaction , process adherence and strong communication

Document Control Specialist

2015 - 2005

• Examined and evaluated record management system to develop new or improve methods for handling, protecting, and disposing of disposing of business records and information.
• Reviewed customer documents to ensure all information is accurate, billing is complete, and accounts are online.
• Drafted office and storage area layout to plot location of equipment and to compute space available.
• Conferred with clerical and supervisory personnel to gather suggestions for improvements and to detect records management problems.
• Reviewed records retention schedules and governmental recordkeeping requirements to determine timetables for transferring active records to inactive or archival storage for reducing paper records to micrographic form or for destroying obsolete or unnecessary records .
• Filed contracts, service agreements, invoices, receipts and other records in alphabetical or numerical order or according to subject matter.
• Investigated information contained in files, inserts, additional data on file records, completed reports, kept files current, and supplied information from file to customers and staff.
• Received all physical inventory per packing slips into account database.

Customer Care Representative

2002 - 2005

• Successfully managed 50-70 inbound customer requests per day.
• Proactively communicated with customers via telephone, email and regular mail
• Maintained solid customer relationships by handling their questions and concerns with speed and professionalism.
• Resolved difficult issues regarding customers complaints and other matters regarding problems with security systems.
• Required knowledge of technical procedures and material regarding security systems.
• Worked closely with Sales, Service and Accounting Managers on customer issues.
• Demonstrated growth in product knowledge;remained aware of product changes.
• Trained all new hires.