Thomasina Zerr
Mandan,ND
Summary
Dynamic professional with a proven track record at Harlows School Bus Services, excelling in emergency response and conflict resolution. Enhanced safety protocols, reducing incidents by 20%. Adept at fostering teamwork and communication, ensuring efficient operations. Skilled in Microsoft Office and behavior management, committed to delivering exceptional results and maintaining high standards of safety and service.
Overview
2027
2027
years of professional experience
Work History
Monitor
Harlows School Bus Services
Mandan, ND
2024 - Current
- Monitored student conduct to maintain safety and compliance during transport.
- Assisted drivers in optimizing routes for improved efficiency and punctuality.
- Supported management of student boarding and disembarking procedures to enhance safety.
- Facilitated communication among drivers, parents, and school personnel regarding transportation schedules.
- Observed and reported any safety hazards or incidents promptly to management.
- Trained new monitors on protocols and emergency procedures for student safety.
- Implemented improvements in monitoring procedures to streamline operations effectively.
- Led initiatives to foster positive relationships among students during transit times.
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Provided mental, emotional and physical support to children with special needs using positive reinforcement.
- Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
- Promoted safety of students on and off bus by identifying potential conflicts.
- Assisted drivers with route planning to enhance efficiency and timeliness.
- Monitored student behavior to ensure safety and compliance during transit.
Shop Manager
Wyoming Casing Service
Dickinson, ND
2018 - 2020
- Managed inventory levels to ensure consistent supply of materials and tools.
- Oversaw daily operations, ensuring compliance with safety protocols and operational standards.
- Trained new staff on equipment usage and company procedures to enhance team performance.
- Implemented process improvements, reducing downtime and increasing workflow efficiency.
- Fostered a collaborative work environment, promoting teamwork and employee engagement initiatives.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
Taxi Dispatcher
Taxi 9000
Bismarck, ND
2012 - 2018
- Coordinated taxi assignments using dispatch software to optimize driver routes and reduce wait times.
- Communicated with drivers to provide real-time updates on traffic conditions and passenger requests.
- Implemented scheduling adjustments to improve operational efficiency during peak hours.
- Monitored vehicle locations through GPS tracking systems to ensure timely pickups and drop-offs.
- Analyzed dispatch data to identify trends and implement strategies for enhancing service quality.
- Resolved customer complaints by providing effective solutions and maintaining high satisfaction levels.
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Coordinated with drivers to ensure prompt response to passenger needs, contributing to positive reviews and repeat business.
- Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
- Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
- Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
- Monitored real-time traffic conditions, proactively adjusting assignments as needed to minimize delays or disruptions.
- Collaborated with management to address driver concerns or issues, promoting driver retention and overall job satisfaction.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
- Fostered a sense of teamwork among fellow dispatchers, sharing best practices and working collaboratively to achieve shared goals.
- Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
- Supported marketing efforts by collecting feedback from passengers on their experience using the taxi service, helping improve future campaigns.
- Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Education
High School Diploma -
South Central High School
Bismarck, ND05.2001
Skills
Emergency response
Discipline
Incident reporting
Behavior management
Student management
Evacuation procedures
Interior maintenance
Handicapped student safety
Problem-solving
Coordination and teamwork
Friendly and respectful
Microsoft office
Conflict resolution
Creative thinking
Punctual and reliable
Time management
Team leader
Caring and responsible
Staff supervision
Decision-making
Recordkeeping requirements
Child safety
Documentation and reporting
Team Training
Safety awareness
Recreational activities
Calendaring and scheduling
Emotional development
Observing and monitoring behavior
Staff scheduling
Crisis management
Lesson planning
Special needs care
Lesson plan development
Event planning
Social and emotional development
Planning and leading activities
Group leadership
Behavior management techniques
Youth mentoring
Goal setting
Field trip organization
Activity planning
Child supervision
Health and safety
Timeline
Monitor
Harlows School Bus Services
2024 - Current
Shop Manager
Wyoming Casing Service
2018 - 2020
Taxi Dispatcher
Taxi 9000
2012 - 2018
High School Diploma -
South Central High School