Thomas J. Lewis
Elgin,IL
Summary
Business Operations Manager with 8+ years of experience in optimizing organizational efficiency and maximizing profitability through strategic planning and cross-functional team leadership. Expertise in spearheading process reengineering initiatives, reducing project timelines, and implementing cost-effective measures. Identified and capitalized on new business opportunities that increased revenue growth. Demonstrated success in change management and relationship development while delivering measurable results in dynamic business environments. Built high-performing teams through effective coaching sessions.
Overview
9
9
years of professional experience
Work History
Substitute Teacher, K-12
District 303
St. Charles, IL
10.2024 - Current
- Assisted with classroom instruction, following lesson plans, and providing additional student support.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Enforced school policies regarding discipline, attendance, and dress code.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Guided struggling learners by offering alternative methods of instruction.
Motorcycle Salesperson
Wildfire Harley Davidson
Villa Park, IL
07.2024 - 09.2024
- Greeted customers and provided excellent customer service.
- Performed product demonstrations to potential buyers.
- Assisted customers in selecting the best motorcycle for their needs.
- Prepared paperwork related to sales transactions.
- Maintained current knowledge of all available models, features, and options.
- Organized promotional events to attract new business opportunities.
- Worked closely with the finance department in order to secure financing for customers.
- Collaborated with colleagues regarding strategies for improving sales performance.
Agent
Zen Leaf Dispensary
Aurora, IL
03.2023 - 05.2023
- Delivered exceptional customer service through attentive care and confidentiality, leaving a positive impact on clients
- Verified and validated the quantity and diversity of products in the main vault through daily inventory assessments
- Safeguarded brand integrity and reputation by adhering to state and national legal compliance requirements
- Ensured execution of responsibilities and polished skills by pursuing training and engaging in independent research
Franchisee
Jersey Mike's Subs
Franklin Park, IL
09.2017 - 08.2022
- Oversaw account management to elevate operational effectiveness and client satisfaction
- Supervised end-to-end personnel management, including recruitment, termination, and training initiatives
- Analyzed contractual agreements to observe compliance and mitigate potential risks
- Managed and streamlined the renewal process for timely and accurate documentation
- Collaborated on formulating and executing tailored business strategies and budgets for Franchise operations, resulting in enhanced operational efficiency and financial performance
- Drove continuous process improvement by recommending targeted corrective actions through the interpretation and analysis of monthly management accounts and benchmarks
- Enforced strict compliance with licensing requirements to uphold organizational standards
- Strengthened brand visibility and promoted products through the creation of impactful market strategies
- Led a team in providing outstanding customer service and achieving target-driven product excellence
Transportation Broker
Delane's Truck Brokerage, Inc. & Wilk, Inc.
Haines City, FL
09.2015 - 05.2017
- Optimized customer/carrier communication to track and update transit times, appointment schedules, and truck locations, verifying timely deliveries
- Directed operational functions by crafting standard work instructions, conducting training sessions, and offering project support
- Revitalized tracking, measurement, reporting, and analysis systems that improved traffic management capabilities
- Contributed to the establishment and enhancement of the company's logistical infrastructure
- Cultivated lasting partnerships with customers and carriers by aligning with their objectives and requirements
Education
Masters of Business Administration - (MBA)
Northern Illinois University
DeKalb, IL01.2022
Bachelor of Arts - (B.A.) in Sports Management
Columbia College Chicago
Chicago, IL05-2013
Associate of Business Administration & Management -
Southern Union State Community College
Opelika, AL05-2010
Skills
- Operations Management
- Schedule Coordination
- Training Oversight
- Business Networking
- Marketing expertise
- Performance Analysis
- Sales monitoring
- Business Development
- Customer Service Management
- Data Management
- Administrative Management
- Sales Tracking
- Inventory Management
- Cost Control
- Employee Development
- KPI Tracking
- Performance Improvement
- Data Analysis
- Financial Oversight
- Contract Administration
- Schedule Management
- Revenue Generation
- Quality Assurance
- Business Forecasting
- Multitasking Abilities
- Organizational Skills
- Professional Demeanor
- Strategize business plans
- Price Structuring
- Cross-functional team management
- Analytical Thinking
- Strategic Planning
- Customer Relations
- Relationship Building
Core Competencies
- Strategic Planning & Execution
- Operational Excellence
- Business Development
- Financial Oversight
- Budgeting & Resource Allocation
- Cost Control & Reduction
- Profit & Loss (P&L)
- Employee Lifecycle Management
- Team Training & Development
- Market Trend Analysis
- Supply Chain Optimization
- Relationship Building
- Process Improvement
- Contract Negotiation
- Project Coordination
- Quality Assurance
- Client Engagement
- Regulatory Compliance
References
References available upon request.
Timeline
Substitute Teacher, K-12
District 303
10.2024 - Current
Motorcycle Salesperson
Wildfire Harley Davidson
07.2024 - 09.2024
Agent
Zen Leaf Dispensary
03.2023 - 05.2023
Franchisee
Jersey Mike's Subs
09.2017 - 08.2022
Transportation Broker
Delane's Truck Brokerage, Inc. & Wilk, Inc.
09.2015 - 05.2017
Masters of Business Administration - (MBA)
Northern Illinois University
Bachelor of Arts - (B.A.) in Sports Management
Columbia College Chicago
Associate of Business Administration & Management -
Southern Union State Community College
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