Valerie Masson
Chicago,IL
Summary
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
29
29
years of professional experience
Work History
Customer Credit Representative
ComEd
Oakbrook, IL
04.2021 - Current
- Assist with customer inquiries and requests.
- Complete applications for business customers connecting to a premise.
- Issuing refunds upon request.
- Work on customer requests when a customer states they did not live at a premise and are disputing charges.
- Approve or deny life support inquiries.
- Contacted customers to notify them of delinquent payments.
- Completed day-to-day duties accurately and efficiently.
Construction Order Clerk
Comed
Chicago, IL
07.2018 - 04.2021
- Entered payroll through the E-Time application.
- Entered the crew's completed work in the Passport application.
- Collaborated with the crew members to complete their vacation requests for the year.
- Monitored inventory levels and placed purchase orders when necessary.
- Coordinated with warehouse staff to ensure timely shipment of products.
- Maintained records for completed jobs.
- Completed Concur settlements for supervisors' purchases.
General Clerk I
ComEd
Chicago, IL
05.2013 - 07.2018
- Entered payroll through the E-Time application.
- Entered the crew's completed work in the Passport application.
- Collaborated with the crew members to complete their vacation requests for the year.
- Completed Concur settlements for supervisors' purchases.
Customer Service Representative
Comed
Oakbrook Terrace, IL
11.1998 - 05.2013
- Answered customer inquiries via phone.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls, providing frontline customer support or assistance with service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Accounting
NAPA Auto Parts - Genuine Parts
Chicago, IL
09.1996 - 02.1999
- Balanced daily receipts of sales.
- Performed daily financial duties for accounting, treasury, cost accounting and accounts payable.
- Issued requests for payments of vendor purchases.
Education
High School Diploma -
Queen of Peace High School
Bedford Park, IL05-1992
Some College (No Degree) - Computer Science
DeVry University
Chicago, ILSkills
- Quick learner
- Reliability
- Multitasking Abilities
- Customer account management
- Refund processing
- Dispute resolution
- Data entry
- Communication skills
- Problem solving
- Detail orientation
Timeline
Customer Credit Representative
ComEd
04.2021 - Current
Construction Order Clerk
Comed
07.2018 - 04.2021
General Clerk I
ComEd
05.2013 - 07.2018
Customer Service Representative
Comed
11.1998 - 05.2013
Accounting
NAPA Auto Parts - Genuine Parts
09.1996 - 02.1999
High School Diploma -
Queen of Peace High School
Some College (No Degree) - Computer Science
DeVry University