Delivered high-volume, customer-focused service in a fast-paced environment, engaging with a diverse clientele such as locals, tourists, international guests, and corporate events
Built strong rapport with customers through clear communication, active listening, and a welcoming, inclusive approach
Managed multiple priorities under pressure while maintaining accuracy, professionalism, and positive guest experiences
Sales and Marketing Associate
Empire Strategics
Buffalo, NY
2023 - 2023
Supported sales and marketing initiatives by engaging directly with customers, gathering consumer insights, and translating feedback into actionable recommendations
Contributed to brand positioning efforts through audience segmentation, competitive awareness, and clear communication of product value
Executed in-person marketing campaigns by engaging potential customers directly, communicating brand value, and driving interest in products or services
Marketing Campaign Coordinator
GoToMeals
Olean, NY
2021 - 2022
Coordinated marketing campaigns from planning to execution, including creating presentations, reports, and campaign materials aligned with brand strategy
Conducted consumer and market research, analyzing insights to inform messaging, audience targeting, and campaign optimization
Assisted in the creation of campaign materials, presentations, and creative briefs to ensure brand consistency
Creative Operations & Content Production at Collaborative Production CompaniesCreative Operations & Content Production at Collaborative Production Companies