Thomas L Broussard
Austin,TX
Summary
. Talented Operations Supervisor of over 17 years, well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver and planner with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
Overview
17
17
years of professional experience
Work History
Operations Officer
US Army National Guard
Austin, TX
01.2021 - Current
- Collaborated with executives and management to review projects and adjust resources for the 1600 personnel of the Command.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Motivated and trained employees to maximize team productivity.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Established and oversaw application of operational risk policies, technology and tools and governance processes to create lasting solutions for minimizing losses.
- Managed projects from procurement to commission.
Lead Messaging Planner Special Ops Task Force NWA
US Army
Baumholder, Germany
12.2019 - 12.2020
- Analyzed and prioritizes information objectives and tasks across the 22 nation operational area.
- Synchronized, coordinated, and de-conflicted planning for information tasks with the various elements and embassies to produce information products.
- Analyzed data related to performance and delivery of operating projects.
- Educated staff on organizational mission and goals to help employees achieve success.
- Identified objectives by analyzing feedback, observing consumers and collecting surveys.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Monitored communications to detect important information related to current and planned military operations.
- Managed projects from procurement to commission.
Operation Officer
US Army National Guard
Austin, TX
01.2016 - 12.2019
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service.
- Enhanced operational performance developing and optimizing standard practices.
- Verified compliance with best business practices throughout organization.
- Implemented processes that simplified procedures and reduced average processing time.
- Maintained constructive support and supported relationships.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed daily operations of an organization of over 300 employees, orchestrating forward-thinking strategies to accomplish goals.
- Managed projects from procurement to commission.
Communications Deputy 36th Infantry Division
US Army National Guard
Austin, TX
05.2012 - 12.2015
- Facilitated use of communications expertise and coaching to support management.
- Developed strategic creative direction to advance, evolve and support changing needs of organization.
- Developed, presented and built leadership support for comprehensive communications plan.
- Managed communication section consisting of 50 employees and conducted performance evaluations.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Monitored problem management database and followed up with assigned personnel.
Brigade Communication Officer
US Army
Sharana, Afghanistan
08.2011 - 05.2012
- Responsible for a staff of 23, including administration, IT, logistics, facilities, and operations.
- Developed and implemented short- and long-term communications strategies.
- Managed communications with external and internal stakeholders across entire incident lifecycle.
- Contributed to significant policy and corporate culture updates by writing internal manuals and memoranda.
- Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.
Deputy Training and Operation Officer
US Army National Guard
AUSTIN, Texas
05.2008 - 08.2011
- Encouraged and promoted ideas aligned to needs and benefits.
- Developed and deepened relationships with internal and external stakeholders.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Headed project teams specializing in design and launch activities.
- Managed projects from procurement to commission.
Infantry Company Commander
US Army
Nasiriya, Iraq
05.2007 - 08.2008
- Improved operations through consistent hard work and dedication.
- Fostered change through sharing thoughts, experience and rationale so that others understood personal and organizational positions.
- Participated in strategic planning and public relations.
- Implemented training programs for over 140 Soldiers .
- Oversaw maintenance and readiness of 30 million dollars worth of equipment.
- Utilized critical thinking to analyze situations and formulates decisions.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Was a trainer coach and mentor for 140 Soldeirs
Education
Bachelor of Science - Criminal Justice
Lamar University
Certificate of Completion Critical Thinking -
University of Foreign Military And Cultural StudiesCommand And General Staff College
Skills
Resource management
undefinedTimeline
Operations Officer
US Army National Guard
01.2021 - Current
Lead Messaging Planner Special Ops Task Force NWA
US Army
12.2019 - 12.2020
Operation Officer
US Army National Guard
01.2016 - 12.2019
Communications Deputy 36th Infantry Division
US Army National Guard
05.2012 - 12.2015
Brigade Communication Officer
US Army
08.2011 - 05.2012
Deputy Training and Operation Officer
US Army National Guard
05.2008 - 08.2011
Infantry Company Commander
US Army
05.2007 - 08.2008
Bachelor of Science - Criminal Justice
Lamar University
Certificate of Completion Critical Thinking -
University of Foreign Military And Cultural StudiesCommand And General Staff College
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