Thomas L Broussard
Austin,TX
Summary
. Talented Operations Supervisor of over 17 years, well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver and planner with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
Overview
17
17
years of professional experience
Work History
Operations Officer
US Army National Guard
Austin, TX
01.2021 - Current
- Collaborated with executives and management to review projects and adjust resources for the 1600 personnel of the Command.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Motivated and trained employees to maximize team productivity.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Established and oversaw application of operational risk policies, technology and tools and governance processes to create lasting solutions for minimizing losses.
- Managed projects from procurement to commission.
Lead Messaging Planner Special Ops Task Force NWA
US Army
Baumholder, Germany
12.2019 - 12.2020
- Analyzed and prioritizes information objectives and tasks across the 22 nation operational area.
- Synchronized, coordinated, and de-conflicted planning for information tasks with the various elements and embassies to produce information products.
- Analyzed data related to performance and delivery of operating projects.
- Educated staff on organizational mission and goals to help employees achieve success.
- Identified objectives by analyzing feedback, observing consumers and collecting surveys.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Monitored communications to detect important information related to current and planned military operations.
- Managed projects from procurement to commission.
Operation Officer
US Army National Guard
Austin, TX
01.2016 - 12.2019
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service.
- Enhanced operational performance developing and optimizing standard practices.
- Verified compliance with best business practices throughout organization.
- Implemented processes that simplified procedures and reduced average processing time.
- Maintained constructive support and supported relationships.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed daily operations of an organization of over 300 employees, orchestrating forward-thinking strategies to accomplish goals.
- Managed projects from procurement to commission.
Communications Deputy 36th Infantry Division
US Army National Guard
Austin, TX
05.2012 - 12.2015
- Facilitated use of communications expertise and coaching to support management.
- Developed strategic creative direction to advance, evolve and support changing needs of organization.
- Developed, presented and built leadership support for comprehensive communications plan.
- Managed communication section consisting of 50 employees and conducted performance evaluations.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Monitored problem management database and followed up with assigned personnel.
Brigade Communication Officer
US Army
Sharana, Afghanistan
08.2011 - 05.2012
- Responsible for a staff of 23, including administration, IT, logistics, facilities, and operations.
- Developed and implemented short- and long-term communications strategies.
- Managed communications with external and internal stakeholders across entire incident lifecycle.
- Contributed to significant policy and corporate culture updates by writing internal manuals and memoranda.
- Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.
Deputy Training and Operation Officer
US Army National Guard
AUSTIN, Texas
05.2008 - 08.2011
- Encouraged and promoted ideas aligned to needs and benefits.
- Developed and deepened relationships with internal and external stakeholders.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Headed project teams specializing in design and launch activities.
- Managed projects from procurement to commission.
Infantry Company Commander
US Army
Nasiriya, Iraq
05.2007 - 08.2008
- Improved operations through consistent hard work and dedication.
- Fostered change through sharing thoughts, experience and rationale so that others understood personal and organizational positions.
- Participated in strategic planning and public relations.
- Implemented training programs for over 140 Soldiers .
- Oversaw maintenance and readiness of 30 million dollars worth of equipment.
- Utilized critical thinking to analyze situations and formulates decisions.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Was a trainer coach and mentor for 140 Soldeirs
Education
Bachelor of Science - Criminal Justice
Lamar University
Certificate of Completion Critical Thinking -
University of Foreign Military And Cultural StudiesCommand And General Staff College
Skills
Resource management
Operational efficiency
Employee performance
Workflow planning
Staff Management
Strategic planning
Crisis Management
Program oversight
Training and Development
Timeline
Operations Officer
US Army National Guard
01.2021 - Current
Lead Messaging Planner Special Ops Task Force NWA
US Army
12.2019 - 12.2020
Operation Officer
US Army National Guard
01.2016 - 12.2019
Communications Deputy 36th Infantry Division
US Army National Guard
05.2012 - 12.2015
Brigade Communication Officer
US Army
08.2011 - 05.2012
Deputy Training and Operation Officer
US Army National Guard
05.2008 - 08.2011
Infantry Company Commander
US Army
05.2007 - 08.2008
Bachelor of Science - Criminal Justice
Lamar University
Certificate of Completion Critical Thinking -
University of Foreign Military And Cultural StudiesCommand And General Staff College