Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AssistantManager

THOMAS PFAU

Milton,FL

Summary

TECHNICAL PROJECT MANAGER Results-driven strategic thinker and talented Technical Project Management professional offering a wealth of experience solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Skilled in leading teams driving technology and security projects. Proven ability to handle a variety of tasks simultaneously in an independent and team-oriented environment. Demonstrated success in surpassing productivity and performance metrics. Continuous learner who seamlessly adapts to new software developments and emerging technologies. Established reputation as a thought leader and innovator in cutting-edge technologies. Respected as a strong leader that ensures the best processes, people, and technological solutions are being deployed.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Technical Project Manager Network and Video

Engineering, ReachTV
01.2021 - Current
  • Drive and manage more than 10 concurrent IT software and hardware projects to include Software API integration with backend servers and end devices.
  • Manage and motivate IT hardware and software project teams to provide strategic and timely results
  • Advanced projects for evaluation and testing of new technology related to all network routers, switches, Meraki firewalls, VPN devices, satellite receivers, content insertion and edge servers, wireless video distribution equipment, IP based video encoding, and decoding equipment, Android and Linux media distribution equipment etc
  • Deliver additional resources and staff to meet timeline demands, investigate and correct or escalate project problems and manage project challenges using KPIs, and control project budgets and timelines to meet performance metrics and achieve schedule targets
  • Ensure Security and Integrity of system and product solutions, including compliance, Industry engineering and Information Security principles and practices
  • Define and implement standards, policies, and procedures to achieve agreed upon service levels by tuning, maintaining, and supporting breadth of application infrastructure including performance, back-up, recovery and archive functions
  • Define and implement monitoring standards for supported systems and technologies
  • Drive established ITIL processes to rule out inefficiencies, operationalize recurring incidents, and continuously work to improve team’s customer satisfaction.
  • Perform engineering tasks and assignments in support of business needs
  • Ensure systems are properly secured against any identified risks
  • Extensive experience in working with all levels of staff, management, stakeholders, vendors.
  • Ensure audit and compliance objectives are met in timely and complete manner.
  • Expert skill interacting with staff, management, stakeholders and vendors diplomatically and tactfully
  • Perform root cause analysis of any issues and develop remediation plans
  • Perform engineering technology research, procurement, deployment, and configuration for new and modified systems.
  • Provide technical leadership in architecture and development of information technology solutions.
  • Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.
  • Deliver excellence in projects to maintain conventional audio and video distribution equipment and advanced IPTV distribution systems required for delivery of airport network service.
  • Assessed and analyzed customer requirements to develop effective IT project plans.
  • Coordinated with senior leadership to align project objectives with broader organizational goals, maximizing overall business impact from each initiative undertaken.

Sr. Technical Project Manager

WarnerMedia
01.2014 - 01.2021
  • Manage and motivate IT hardware and software project teams to promote collaboration and productivity
  • Advanced projects for evaluation and testing of new technology related to all network routers, switches, firewalls, VPN devices, satellite receivers, content insertion and edge servers, wireless video distribution equipment, IP based video encoding, and decoding equipment, etc
  • Deliver additional resources and staff to meet timeline demands, investigate and correct or escalate project problems and manage project challenges using KPIs, and control project budgets and timelines to meet performance metrics and achieve schedule targets
  • Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands
  • Expert skill troubleshooting and resolving technical problems
  • Expert skill in producing desired results and achieving goals and objectives
  • Expert verbal and written communication skills
  • Expert database, word processing, spreadsheet, and presentation software skills
  • Extensive experience in leading, guiding and mentoring others
  • Information Technology Infrastructure Library (ITIL) Certification
  • Deliver excellence in projects to maintain conventional audio and video distribution equipment and advanced IPTV distribution systems required for delivery of the airport network service.

Sr. Technical Project Manager

Harris Corporation
01.2006 - 01.2014
  • Conducted detailed assessments of risks to determine constraints and develop mitigation strategies.
  • Established and implemented reporting systems to provided customers and management with latest information and collaborated with project members to identify and quickly address problems.
  • Monitored KPIs and adjusted project plans to account for dynamic targets, staffing changes, and operational specifications
  • Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands
  • Created full-fledged implementation plans, accounting for cost-benefit, and performed problem management (ITIL) Life-cycle, including case registration, documentation, prioritization, stakeholder engagement
  • Analyzed processes and workflows to improve service availability and project value to determine resource requirements and procured necessary equipment and software.
  • Directed minimum of 30 projects each year while maintaining adherence to budget, schedule, and scope requirements
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
  • Championed continuous improvement initiatives within the team, identifying opportunities for streamlining processes or enhancing skillsets to drive higher levels of performance consistently across projects.
  • Mentored junior team members in technical skills, fostering a culture of knowledge sharing and professional development within the organization.

Cisco Network Engineer

Harris Corporation
01.2004 - 01.2006
  • Delivered technical support to project planning team to develop and implement proposals and solutions to address hardware and software problems and network emergencies.
  • Configured over 3000 Cisco switches, firewalls, as well as load balancers.
  • Collaborated with engineering to report issues, manage project deliverables and provide status reports on a daily and weekly basis.
  • Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
  • Complex Incident/Problem Troubleshooting of entire technology stack across enterprise.
  • System Upgrades and Vulnerability Remediation
  • Problem Solving, LAN Knowledge
  • Network Design and Implementation along with Network Troubleshooting and Hardware Configuration
  • Network Performance Tuning
  • Technical Process documentation
  • Develop Network Diagrams with operations focus

Aircraft Technician

United States Air Force
Mar1989 - Mar1993
  • Served in Gulf War Desert Shield/Desert Storm and currently service and Gulf War connected disabled Veteran.
  • Oversaw maintenance and service of all aircraft systems (Electronic, Hydraulic, Airframe, and Powerplant
  • Managed, instructed and evaluated Junior Technicians and achieved FAA Airframe and Power Plant Certification.

Education

Bachelor of Business Administration & Management - Information Technology

Columbia Southern University
Orange Beach, AL
08.2003

Associate of Arts and Sciences - Information Resources Management

Pensacola State College
Pensacola, FL
03.1999

Skills

  • Project Management Leadership Risk Mitigation Planning Risk Management Stakeholder Relations Quality Assurance Information Security Test Planning Process Improvement ITiLv3 PMP Training Business Development Technical Support Server Security Administration Risk Issue and Change management
  • Preventative Maintenance Planning
  • Precision measuring
  • Software Support expertise
  • Risk Management
  • Integration Management
  • Project Planning
  • Machine Learning Integration
  • Computer Programming
  • Sprint Planning
  • Agile project management
  • Layer-2/3 protocols
  • SolarWinds
  • IP Services

Accomplishments

  • Created and engineered digital schedules for advertisers, including Amazon, that drove sales $500,000+ quarterly, integrated new Wi-Fi and IP technology into a 30-year-old infrastructure
  • Assumed lead of the US Army BRAC project and enforced communication channels resulting in reducing spending
  • Assisted in creating the first PMO (Project Management Organization) to bridge the gap between technical managers and project managers, creating a strong matrix organization
  • Delivered support to a team that created documentation in response to multiple government RFP's (Request for Proposal), which led to contract awards worth $20M+.

Certification

ITILv3

CAPM

Timeline

Sr. Technical Project Manager Network and Video

Engineering, ReachTV
01.2021 - Current

Sr. Technical Project Manager

WarnerMedia
01.2014 - 01.2021

Sr. Technical Project Manager

Harris Corporation
01.2006 - 01.2014

Cisco Network Engineer

Harris Corporation
01.2004 - 01.2006

Aircraft Technician

United States Air Force
Mar1989 - Mar1993

Bachelor of Business Administration & Management - Information Technology

Columbia Southern University

Associate of Arts and Sciences - Information Resources Management

Pensacola State College

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