Thomas (Tommy) Crook

• Oversee track day operations.
• Assist participants in track Move in and setup.
• Help with all setup and teardown.
• Make sure all participants show proper track authorizations and badging.
• Assist participants with on-track issues, including on-track incidents.
• Fill in any areas that may require assistance.

• Demonstrated product features, benefits and use to potential buyers.
• Maintained list of prospects for future marketing efforts.
• Solicited orders from existing customers through phone calls and emails.
• Maintained a current knowledge of market trends and competitive activities in the sales area.
• Generated leads from cold-calling prospective clients.
• Provided timely follow-up on inquiries made by potential customers.
• Greeted customers and provided information about products and services.
• Demonstrated strong organizational skills while managing multiple tasks simultaneously.
• Addressed customer questions and concerns regarding products and services.

• Operated Snap-On tool truck, maintaining strong profit margins through effective strategies.
• Delivered exceptional customer service to enhance client relationships.
• Managed merchandise displays to optimize visibility and sales impact.
• Oversaw inventory of 300K tools, ensuring precise stock levels and availability.

• Sold my Franchise Moved to Buchanan Ga Purchase a small Farm/Homestead

• Conducted interviews for recruitment in Parts and Service Department.
• Transformed department performance from negative to positive within 90 days at Jasper Jeep/Mike Lowe.
• Negotiated contracts with vendors and suppliers for repair parts at competitive prices.
• Assisted with developing marketing strategies designed to increase revenue from fixed operations services.
• Ensured that all safety regulations were adhered to in the workplace environment.
• Oversaw training programs for new hires to ensure they are up-to-date on industry standards and practices.

Oversaw parts and service departments for major automotive brands, including Chrysler, Plymouth, Jeep, and Ford.

Trained and managed over 20 plus employees and three department managers across dealership lines.

Achieved top 10 ratings in sales performance among all automotive franchises.

Ranked within top 5 of dealer group for gross profit and net profit metrics.

Two years as President of Chrysler Corp's Parts and Service Managers Guild.

We had direct communications with Chrysler Corp and all Atlanta metro dealer/owners.

President for 10 years of Neal Pope Inc. Community Action Committee.

We actively communicated with our metro Atlanta charities and dispersed employee/corporate funds.

I had the highest employee retention rate in my tenure at NPI.

Managed daily tasks and monitored efficacy of eight staff members within a Mitsubishi automotive dealership.

Conducted employee training in customer service and inventory control. Completed and submitted warranty claims to the manufacturer for approval.

Ensured above-average profitability through cost control and employee efficiency.