Hi, I’m
Shayla Williams
Lake City,FL
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented as well as a reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
4
years of professional experience
Work History
Fast Track
Customer Service Associate
02.2025 - 11.2025
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed customer accounts using CRM software to enhance service delivery.
- Efficiently Ran Gas station and restaurant at same time alone usually.
- Trained new associates on company policies, customer service protocols, and product knowledge.
BW Blacksmith
Assistant Team Lead
03.2024 - 04.2025
Job overview
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Coached new employees struggling with specific tasks.
- Onboarded new hires and mentored each side-by-side to build high-performing team.
- Loaded, unloaded, moved, and transferred merchandise throughout store
- Listened to guest needs and responded promptly for personalized service.
Xfinity Comcast
Customer Service Representative Team Lead
07.2021 - 10.2023
Job overview
- Elevated performance with skilled supervision, training, work direction, and guidance for personnel.
- Enforced team adherence to quality standards, deadlines and proper procedures
- Planned and executed strategies to increase business and drive profit growth.
- Performed manual labor tasks to detailed instructions from supervisors.
Education
Medical Career CollegeJacksonville, FL
Assistant certification
06.2022
Florida Virtual SchoolOrlando, FL
High School Diploma
06.2021
Skills
- Production goal setting
- Marketing
- Customer service analysis
- Food handling safety
- Cash handling
- Team management
- Inside sales
- Restocking and storage procedures
- Equipment operation
- Facility maintenance
- Skill development
- Continuous improvement
- Portion sizes
- Batch cooking
Timeline
Customer Service Associate
Fast Track
02.2025 - 11.2025
Assistant Team Lead
BW Blacksmith
03.2024 - 04.2025
Customer Service Representative Team Lead
Xfinity Comcast
07.2021 - 10.2023
Medical Career College
Assistant certification
Florida Virtual School
High School Diploma