Hollie Thompson
Lakewood,CO
Summary
Energetic and enthusiastic about helping those create a bright future based on personal strengths, academic ability and career goals.
Overview
6
6
years of professional experience
Work History
Claims Specialist
City of Grand Junction
04.2023 - 04.2024
- Manage a high volume of claims effectively by prioritizing tasks and maintaining excellent time management and organizational skills
- Develop strong working relationships with external partners such as insurance adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes
- Produced and maintained a report for random drug results for City employees for over 600 employees
- Maintain accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner
- Provide exceptional customer service and guidance during stressful situations by offering empathy and support while resolving issues efficiently
- Absorbed all previous responsibilities
Risk Management Intern
City of Grand Junction
02.2023 - 04.2023
- Streamlined internal communication processes to facilitate timely identification and reporting of emerging risks
- Assisted with property casualty claims for the City by coordinating and speaking with residents and employees about next steps, general questions, and insurance information
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Track and update commercial driver's license protocols as well as Department of Transportation medical cards to keep organization within compliance
Cashier + OPU Runner
Target
11.2020 - 01.2021
- Interacted with 200 or more guests a day
- Strived to give best service to each individual
- Orchestrated drive-up orders to be delivered in two minutes.
Server
Lakewood Estates
08.2018 - 08.2019
- Direct 3 people on the floor
- Served up to 50 people in one section
- Delivered quality service to each guest
Education
Business Admin. - Human Resource Management
Colorado Mesa University
04.2024
Business Admin. - Human Resources
University of Sunderland
07.2022
Nail Tech (Cosmetology) -
Warren Tech
06.2019
Skills
- Attention to Detail
- Verbal Communication
- Case Management
- Organization
Personal Information
Title: Claims Specialist
Timeline
Claims Specialist
City of Grand Junction
04.2023 - 04.2024
Risk Management Intern
City of Grand Junction
02.2023 - 04.2023
Cashier + OPU Runner
Target
11.2020 - 01.2021
Server
Lakewood Estates
08.2018 - 08.2019
Business Admin. - Human Resource Management
Colorado Mesa University
Business Admin. - Human Resources
University of Sunderland
Nail Tech (Cosmetology) -
Warren Tech
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