Shannon Lowery
Decatur,GA
Summary
Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
Claims Specialist
State Farm Insurance
11.2024 - Current
- Examined insurance claims to determine eligibility and coverage.
- Reviewed various forms of evidence to pinpoint potential recovery opportunities.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Created summary of loss detailing damages, payments, and policy coverage.
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
Property Adjuster
CIS Services
10.2022 - 09.2024
- Handled property claims for Citizens of Florida Insurance
- Worked within a specialized investigation team handling complex claims which include fire, thief, weather, and catastrophe
- Reviewed contracts, assignment of benefit agreements, and direction to pay documents for accuracy
- Worked directly with contractors, public adjusters, and other vendors to settle claims
- Adhered to established policies, procedures, and compliance for satisfactory audit rating
- Provided clear explanations of coverages, exclusions, and limitations to claimants.
Property Adjuster
Lemonade Insurance Company
08.2021 - 10.2022
- Investigated and evaluated property loss claims to determine the extent of insurer's liability.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Negotiated settlements with claimants in accordance with company guidelines and state laws.
- Worked closely with contractors to ensure repairs are completed according to insurance specifications.
- Calculated estimates of repair costs based on inspections, photographs, and other sources of information.
- Investigated properties, classified damages and created estimates outlining repair costs.
Independent Property Adjuster
Crawford & Company
02.2014 - 08.2021
- Researched claims and incident information to deliver solutions and resolve
- Gathered evidence from various sources such as photographs, police reports, witness statements and invoices in order to assess damages.
- Reviewed policy language, investigated coverage issues and made determinations regarding liability for losses.
- Conducted comprehensive interviews of all parties and witnesses to gather facts and information
- Issued payments based on cost to repair, replacement cost, and actual cash value
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
Claim Specialist
State Farm Insurance
Dunwoody, GA
11.2012 - 02.2014
- Completed in-depth inspections to recognize and document various types of property damages.
- Examined accident reports and medical records to assess coverage extent.
- Assessed salvage values of damaged vehicles prior to offering a settlement amount.
- Determined financial responsibility for repairs after evaluating vehicle damage.
- Collected comprehensive data through extensive witness and claimant interviews.
- Reviewed policy terms for determining applicable coverage.
Education
High School Diploma -
Seminole High School
Sanford, FL05.1999
Skills
- Customer service
- Detail oriented
- Negotiation skills
- Policy coverage expert
- Investigation skills
- Reporting skills
- Time management
- Results-oriented
- Effective communication
- Conflict resolution
- Critical thinking
- Attention to detail
Timeline
Claims Specialist
State Farm Insurance
11.2024 - Current
Property Adjuster
CIS Services
10.2022 - 09.2024
Property Adjuster
Lemonade Insurance Company
08.2021 - 10.2022
Independent Property Adjuster
Crawford & Company
02.2014 - 08.2021
Claim Specialist
State Farm Insurance
11.2012 - 02.2014
High School Diploma -
Seminole High School
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