Thomson Tran
Glendale,AZ
Summary
Proven Technician with a track record of enhancing customer satisfaction and streamlining warehouse operations at CMG. Specializes in equipment installation and repair, coupled with exceptional problem-solving abilities. Achieved significant improvements in efficiency and safety, demonstrating a keen eye for quality control and a commitment to excellence in all tasks undertaken.
Willing to do whatever it takes to get the job done and if I do not know how to do something I put in the work to figure out how to get it done the proper and efficient way for the next time I have to do the same task.
Overview
8
8
years of professional experience
Work History
Technician
Quality Bumper
Peoria, AZ
06.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Installed various new parts varying from step bars on trucks to gooseneck hitches.
Forklift Operator
CMG
Phoenix, AZ
10.2022 - 06.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Retail Sales Supervisor
Oreilly Auto Parts
Phoenix, AZ
07.2017 - 01.2019
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
General Service Technician
Sun Devil Auto
Phoenix, AZ
09.2016 - 06.2017
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Assisted in inventory management, ordering parts as needed and maintaining an organized stockroom for easy access during repairs.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Proactively identified potential future issues during routine inspections, preventing costly breakdowns or damage to vehicles.
- Ensured adherence to safety standards by following proper procedures when using tools, equipment, or handling hazardous materials.
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
- Participated in ongoing training opportunities to stay current with industry trends, technology advancements, and best practices for automotive repair.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
Diploma - General
Alhambra High School
Phoenix, AZ08.2016
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Work Planning and Prioritization
- Customer interaction
- Heavy Lifting
- Repair services
- Routine Inspections
- Equipment Repair
- Relationship Building
- Safety Equipment
- Electrical repair
- Assembly and production
- Hardware Installation
- Operation Monitoring
- System diagnostics
- Innovation Skills
- Equipment Installation
- Inventory Management
Timeline
Technician
Quality Bumper
06.2023 - Current
Forklift Operator
CMG
10.2022 - 06.2023
Retail Sales Supervisor
Oreilly Auto Parts
07.2017 - 01.2019
General Service Technician
Sun Devil Auto
09.2016 - 06.2017
Diploma - General
Alhambra High School