Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thonie Lee

San Diego,CA

Summary

Licensed massage therapist with several- year background treating clients with various massaging techniques. Ambitious, friendly and passionate about making difference in clients' lives and restoring function from pain and injuries.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Massage Therapist

Relax and Release with Thonie Lee
San Diego, California
04.2006 - Current
  • Provided personalized massage therapy sessions to address client needs.
  • Utilized various massage techniques to enhance client relaxation and comfort.
  • Maintained a clean and organized treatment room for optimal client experience.
  • Educated clients on self-care techniques to promote overall wellness at home.
  • Demonstrated professionalism and empathy in all client interactions and consultations.
  • Managed inventory of massage supplies to ensure availability during sessions.
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
  • Created a relaxing atmosphere by using essential oils and soothing music during sessions.
  • Developed individualized treatment plans based on client assessments and preferences.

Customer Service Supervisor

WTW
San Diego, California
10.2019 - 04.2025
  • Trained and mentored staff on customer interaction and problem-solving techniques.
  • Supervised daily operations of call center team to ensure efficient workflow.
  • Trained new employees on customer service protocols and call handling techniques.
  • Monitored call quality and provided feedback to improve customer interactions.
  • Resolved escalated customer issues by coordinating with relevant departments.
  • Developed training materials to enhance team performance and knowledge retention.
  • Conducted regular performance evaluations to assess team member development needs.
  • Monitored calls for quality assurance purposes.

Education

Associates Degree in Therapeutic Massage

Heritage College
Oklahoma City, OK
04-2005

Skills

  • Therapeutic techniques
  • Wellness education
  • Deep tissue massage
  • Professionalism and ethics
  • Sports massage
  • Swedish massage
  • Thai massage

Certification

  • Certified Massage Therapist

Timeline

Customer Service Supervisor

WTW
10.2019 - 04.2025

Massage Therapist

Relax and Release with Thonie Lee
04.2006 - Current

Associates Degree in Therapeutic Massage

Heritage College

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