THONMOY BHATTACHARJEE
Queens Village,NY
Summary
Dedicated and customer-focused IT professional with a proven track record in providing efficient helpdesk and technical support services. Adept at diagnosing and resolving hardware and software issues, ensuring minimal downtime and maximum user satisfaction. Effective communicator with excellent interpersonal skills, adept at collaborating with end-users and crossfunctional teams. Thrives in fast-paced environments, excelling in troubleshooting and problem-solving. Committed to staying abreast of the latest IT trends and technologies. Aiming to contribute technical acumen and customer-centric support to a challenging IT role in a growth-focused organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support
Island Park Gas Inc.
01.2021 - 01.2023
- Responded to a high volume of helpdesk inquiries, providing timely and effective technical support to end-users
- Installed, configured, and maintained computer systems, peripherals, and software applications
- Collaborated with team members to escalate complex issues and ensure prompt resolution
- Participated in setting up of IT infrastructure components such as routers, switches, access points, patch panels, and network cabling
- Executed hardware upgrades, including RAM, hard drives, graphics cards, and other components, based on client specific requirements
- Diagnosed and repaired various laptop models with motherboard and screen issues, including cracked displays, dead pixels, and backlight failures and various other break-fix ticket items
- Understanding of user account management, group policy basics, and permissions within Active Directory
- Assisting end-users in diagnosing and resolving network connectivity issues such as DHCP configuration, IP address conflicts, and DNS resolution problems
- Conducted routine network maintenance tasks such as applying software updates, patches, and firmware upgrades to network devices to ensure optimal performance and security.
Junior Analyst
MetLife Insurance Co.
01.2019 - 01.2021
- Monitoring the profitability of products and overall business performance through in-depth business analyses
- Regularly presenting findings and insights to senior managers, using data visualizations to simplify complex information and aid in decision-making
- Finding and analyzing operational inefficiencies within the business operations, leading to innovative solutions that increased productivity and contributed to the company's growth.
Education
B.B.A in Informations Systems and Data Analytics -
Baruch College
05.2019
Certification
CompTIA A+ - in progress
Technical Summary - Skills
- Technical Troubleshooting
- Customer Service
- Communication Skills
- Adaptability
- Team Collaboration
- Continuous Learning
- Training and Development
- Understanding of fundamental networking concepts
- Knowledge of productivity software suites
- Familiarity with network diagnostic tools
- Ability to configure basic network settings
References
Available upon request
Timeline
IT Support
Island Park Gas Inc.
01.2021 - 01.2023
Junior Analyst
MetLife Insurance Co.
01.2019 - 01.2021
B.B.A in Informations Systems and Data Analytics -
Baruch College
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