Thontheany Srey
Fort Worth
Summary
Accomplished Order Prep Supervisor and Production Leader at GXO Logistics, adept in project management and team leadership. Excelled in enhancing team productivity and customer satisfaction through effective problem-solving and motivational strategies. Demonstrated expertise in quality assurance and workplace safety, significantly reducing shipping errors.
Overview
7
7
years of professional experience
Work History
Order Prep Supervisor
GXO Logistics
10.2019 - Current
- Managing and prioritizing the orders to meet the commitment criteria of planing ship date
- Resolving shipment issues to meet costumer satisfactions
- Communicate with Verizon and vendor for pick up arrangement and ensuring the product are being shipped in time
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Shipping Exceptions and Customer Discrepancies Research
- Track records of shipping documents files
- Led team meetings to ensure alignment with project goals.
- Coordinated schedules, optimizing resource allocation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Production Leader
GXO Logistic
06.2018 - 10.2019
- Allocating orders
- Reduced shipping errors and working with support team to find the solutions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and prioritizing aged orders.
- Assisted shipping exceptions personal for resolving issue orders
Production Leader
GXO Logistic
12.2017 - 06.2018
- Made sure that products were produced on time and are of good quality.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Led cross-functional teams to identify areas of improvement within the production line and implement necessary changes.
- Monitored workers on site during production activities for safety procedures compliance.
- Increased team productivity through effective leadership and motivational strategies.
Education
Associate of Science - Computer Science
Norton University
Cambodia04-2010
Skills
- Team leadership
- Project management
- Conflict resolution
- Problem solving
- Data analysis
- Decision making
- Attention to detail
- Motivational skills
- Resource allocation
- Quality assurance
- Workplace safety
Timeline
Order Prep Supervisor
GXO Logistics
10.2019 - Current
Production Leader
GXO Logistic
06.2018 - 10.2019
Production Leader
GXO Logistic
12.2017 - 06.2018
Associate of Science - Computer Science
Norton University
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