Thorn Mazon
Youngstown,OH
Summary
Strong leader and problem solver with multiple years of experience as an Assistant Manager at Panera Bread tasked with making employee schedules, overseeing daily operations and training new employees. Along with experience as a Firefighter/EMT I am able to handle high pressure situations and am not easily overwhelmed. Highly motivated and hardworking mentality to help with team succes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Firefighter/EMT-Basic
Ellsworth Fire Department
10.2025 - Current
- Responded to emergency calls, providing rapid response and support during fire incidents.
- Operated firefighting equipment, ensuring proper maintenance and efficient use during emergencies.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
EMT-Basic
Lanes Life Transport
06.2025 - Current
- Coordinated patient transfers to ensure timely and safe transportation
- Administered basic life support and first aid in emergency situations
- Assisted in triaging patients based on severity of medical conditions
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Responded to 911 calls for medical emergencies.
Assistant Manager
Panera Bread
01.2019 - 06.2025
- Led team in daily operations, ensuring high standards of food quality and customer service.
- Developed training programs for new staff, enhancing onboarding efficiency and team performance.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Analyzed customer feedback to identify areas for service improvement, driving increased satisfaction rates.
- Mentored junior staff, fostering a collaborative work environment and improving employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Boardman High School
Boardman, OH06-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Problem-solving
- Employee scheduling
- Emergency scene management
- Emergency medical treatment
- Search and rescue techniques
Certification
- EVOC - Emergency Vehicle Operators Course
- CPR Training
- ServeSafe
Timeline
Firefighter/EMT-Basic
Ellsworth Fire Department
10.2025 - Current
EMT-Basic
Lanes Life Transport
06.2025 - Current
Assistant Manager
Panera Bread
01.2019 - 06.2025
High School Diploma -
Boardman High School