Thornton Fennell III
Upper Marlboro,MD
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
MGM National Harbor
Oxon Hill, Maryland
05.2022 - Current
- Guest Assistance: Provide personalized recommendations and assistance with dining, entertainment, spa, and local attractions.
- Reservations & Bookings: Arrange restaurant, show, transportation, and activity reservations for guests.
- Problem Resolution: Handle guest complaints or special requests with professionalism and efficiency.
- VIP Services: Cater to high-profile guests and loyalty members with discreet and elevated service.
- Information Resource: Maintain knowledge of property amenities, events, and local area offerings to assist guests accurately.
- Communication: Coordinate with other departments (e.g. housekeeping, valet, front desk) to fulfill guest needs.
- Administrative Tasks: Maintain logs, prepare reports, and handle incoming calls and emails.
- Upselling & Promotions: Inform guests of current promotions, upgrades, or special packages.
Tech Sales Associate
Staples
Largo, MD
05.2020 - 05.2022
- Customer Engagement: Greet customers, assess their tech needs, and recommend the best solutions.
- Product Knowledge: Stay up to date on the latest tech products (computers, printers, software, accessories) to provide informed guidance.
- Sales & Upselling: Drive sales by suggesting add-ons, service plans, and upgrades that meet customer needs.
- Tech Support: Help troubleshoot basic issues and assist with setup or installation guidance.
- Team Collaboration: Work with other associates and departments to deliver a seamless customer experience.
- Achieving Targets: Meet or exceed sales goals, performance metrics, and customer satisfaction benchmarks.
Education
Associate of Arts - Hospitality Administration And Management
Prince George's Community College
Upper Marlboro, MD05-2022
Skills
- Customer-Centric Communication
- Product expertise
- Tech Savvy
- Problem Solving
- Team Collaboration
- Adaptability
- Data-Driven
- Brand Representation
- CRM
- Professional & Brand Alignment
- Microsoft
Certification
- HubSpot Inbound Sales Certification
- Google Digital Garage: Fundamentals of Digital Marketing
- SDR Certificate
Timeline
Concierge
MGM National Harbor
05.2022 - Current
Tech Sales Associate
Staples
05.2020 - 05.2022
Associate of Arts - Hospitality Administration And Management
Prince George's Community College