THOTA VENKATA NAGENDRA
Mundelein,IL
Summary
Dynamic IT Director at Wipro Ltd with expertise in strategic program execution and service delivery optimization. Managed global projects that exceeded service levels and significantly enhanced client satisfaction. Skilled in budget management and building strong stakeholder relationships, fostering teamwork to achieve impactful results.
Overview
26
26
year of professional experience
6
6
Certificate
Work History
IT Director
Wipro Ltd
Chicago, USA
10.2024 - Current
- I oversee Wipro’s global program delivery and manage multiple related projects that drive strategic business and organizational goals.
- The role involves direct engagement with CIOs and Directors of strategic programs and supporting global client business development through IT services, actively seeking new business opportunities.
- Coordinated closely with stakeholders, including Directors, Senior Directors, CXOs, and CIOs, to exceed their expectations.
- Delivered comprehensive IT services, including scheduling, quality, and cost management, while maintaining customer satisfaction for every account managed at Wipro.
- Handled escalations and interactions from Wipro as the single point of contact for clients, and exceeded agreed service levels.
- Facilitated monthly and quarterly business reviews with senior leadership to align on program progress and strategic initiatives.
- Aligned program scope with strategic objectives and recommended refinements to enhance effectiveness.
- Presented regular dashboard reports that covered current program status, future opportunities, and client concerns.
- Coordinated all program activities closely with business owners, stakeholders, support teams, technical infrastructure, and application teams.
- Communicated with executive leadership, delivering detailed risk analysis and project status updates to inform strategic decisions on budgets, schedules, quality, scope, and risks.
- Managed a diverse delivery team across various technologies and countries, both onshore and offshore, as part of the responsibilities.
- I design, coordinate, and implement Service Improvement Plans to optimize overall service delivery.
- My work includes setting up review mechanisms to encourage decision-making, problem-solving, teamwork, and risk-sharing among team members—and providing guidance and solutions for complex risks and issues.
Education
Master of Commerce - Commerce
Andhra University
03-1998
Skills
- IT program execution
- Technical proficiency
- Project coordination
- Budget management
- Cost estimation
- Delivery oversight
- Resource allocation
- Vendor management
- Risk mitigation strategies
- Process optimization
- Stakeholder relationship building
- Client needs identification
- Strategic direction development
- Tactical management
- People management
- Complex situation handling
- Internal strategy management
Certification
- Certified AI & Program Director, Wipro, 2025
- Prince2, 2014
- CCNP, 2002
- CCNA, 1999
- Certified in various internals of Wipro & IBM, MS201/101/PMA/Contracts
- MCSE, 1999
- DHCM, 1998
Timeline
IT Director
Wipro Ltd
10.2024 - Current
Master of Commerce - Commerce
Andhra University
Visa Status
Valid EAD & Normalization (I-485) in progress, valid L1A visa until 2027
Additional Competencies
- Service Delivery Excellence
- Multi-Vendor & Global Team Leadership
- Stakeholder & Client Relationship Management
- IT Program & Project Management
- Budgeting & Cost Optimization
- Risk Management & Mitigation
- Strategic Planning & Transformation
- Training, Development & Talent Management
Personal Information
Date of Birth: 06/04/74
Languages
- English
- Hindi
- Telugu
Visa Status
Valid EAD & Normalization (I-485) in progress, valid L1A visa until 2027
Additional Competencies
- Service Delivery Excellence
- Multi-Vendor & Global Team Leadership
- Stakeholder & Client Relationship Management
- IT Program & Project Management
- Budgeting & Cost Optimization
- Risk Management & Mitigation
- Strategic Planning & Transformation
- Training, Development & Talent Management
Personal Information
Date of Birth: 06/04/74
Languages
- English
- Hindi
- Telugu
Visa Status
Valid EAD & Normalization (I-485) in progress, valid L1A visa until 2027
Additional Competencies
- Service Delivery Excellence
- Multi-Vendor & Global Team Leadership
- Stakeholder & Client Relationship Management
- IT Program & Project Management
- Budgeting & Cost Optimization
- Risk Management & Mitigation
- Strategic Planning & Transformation
- Training, Development & Talent Management