Hi, I’m
Thresa Fulton
Customer Service
Houston,TX
Overview
24
years of professional experience
Summary
List here your top selling points, including your most relevant strengths, skills and core competencies. Hello my name is Thresa I am a caring, dedicated worker who has experience in Customer Service,Care giving,Direct Support,Independent living instruction, Retail, and Office Assistant. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
State CollectionsBeloit, WI
Customer Service Representative
04.2022 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Amazon-One Team
Delivery Driver
12.2023 - 03.2025
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Human ServicesConroe, Tx
Direct Care Support
06.2016 - 12.2016
Job overview
- Prepared meals, medication management, assisted with supportive and personal care needs, housekeeping, and direct supervisioin.
Strategic Healthcare StaffingHouston, Tx
Office Assistant
01.2010 - 08.2013
Job overview
- Typing correspondence, reports, documents, maintain office files, open and distribute the office mail, coordinate the repairs of office equipments, maintain the confidential records and files, greet and assist the visitors, organizing the office, and ordering office supplies.
Hearthstone Assisted LivingConroe, Tx
Caregiver
01.2006 - 05.2008
Job overview
- My duties included daily administration of medications, medication reconciliation, narcotics counts, medication cycle ordering, Assist residents with ADL's, Coordinate activities for
- Dementia/Alzheimer's residents, Grooming, Bathing, Toileting, Transferring, and Housekeeping.
Wal-MartMontgomery, Tx
Cashier
02.2002 - 11.2005
Job overview
- Checked out customers, Cashed checks, Kept assigned area clean and organized
- Handled cash duties while providing exceptional customer service skills to customers.
Education
Houston Community College
Medical Transcript Program
University of Houston
Diploma from Freight Broker/dispatcher
Indiana University - Purdue University Indianapolis
Associate of Applied Science from Human Services
Skills
- Proficient in
- Microsoft Suites
- 10 Key
- Great problem solving skills
- Excellent telephone demeanor
- Excellent customer service skills
- P>Professional telephone demeanor
- P>Report preparation
- P>Complaint resolution
- P>Money handling abilities
Personal Information
Title:
Timeline
Delivery Driver
Amazon-One Team
12.2023 - 03.2025
Customer Service Representative
State Collections
04.2022 - Current
Direct Care Support
Human Services
06.2016 - 12.2016
Office Assistant
Strategic Healthcare Staffing
01.2010 - 08.2013
Caregiver
Hearthstone Assisted Living
01.2006 - 05.2008
Cashier
Wal-Mart
02.2002 - 11.2005
Houston Community College
Medical Transcript Program
University of Houston
Diploma from Freight Broker/dispatcher
Indiana University - Purdue University Indianapolis
Associate of Applied Science from Human Services
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