Thu Le
Worcester,MA
Summary
Skilled waitress offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. High-energy at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Shooters Bar & Billiards
Worcester, MA
08.2021 - Current
- Trained new employees on restaurant procedures and plating techniques.
- Completed assigned tasks within designated timeframes.
- Greeted customers, answered questions and recommended specials to increase profits.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and signature menu items.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Responded to ad hoc cleaning duties at end of shift.
Education
Bachelor of Arts - Art
University of Massachusetts - Boston
Boston, MA05.2023
Skills
- Positive and Professional
- Customer Support
- Guest Engagement
- Order Management
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Accomplishments
- Pow! Wow! Worcester's bus contest winner 2018
- Dean's list of a fine academic record in Spring 2022 Semester (Umass Boston)
- Winner of Senior Honors award 2023 (UMass Boston)
Affiliations
- Commission Art
- Printmaking
- Body Builder
Timeline
Waitress Trainee
Shooters Bar & Billiards
08.2021 - Current
Bachelor of Arts - Art
University of Massachusetts - Boston
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