Microsoft Word
Thu Nguyen
Anaheim,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Technical Customer Support Specialist
Glidewell Laboratories
06.2023 - 12.2023
- Troubleshot problems with software, hardware and networking for users.
- Worked within task management system to receive, manage, and close support requests.
- Recognized escalation needs and connected customers with advanced support staff.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
Front of House Staff Member
Kyotori Japanese Restaurant
01.2021 - 06.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Disinfected frequently touched between guests to minimize infection risks.
- Calculated billings and provided receipts to customers, delivering proof of transaction.
Barista Shift Lead
Tai Tea Anaheim
08.2019 - 01.2021
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Barista
4 Seasons Tea
02.2017 - 01.2021
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Helped management keep adequate supply on hand by notifying of shortages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Team Member
Blaze Pizza
06.2018 - 08.2018
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Bachelor of Science - Biochemistry
California State University, Fullerton
FullertonCurrent
Skills
- Computational Skills
- Security Protocols
- Remote Support
- Documentation and reporting
- Clinical chemistry
- Proficient in English and Vietnamese
Software
Microsoft Excel
Powerpoint
Timeline
Technical Customer Support Specialist
Glidewell Laboratories
06.2023 - 12.2023
Front of House Staff Member
Kyotori Japanese Restaurant
01.2021 - 06.2023
Barista Shift Lead
Tai Tea Anaheim
08.2019 - 01.2021
Team Member
Blaze Pizza
06.2018 - 08.2018
Barista
4 Seasons Tea
02.2017 - 01.2021
Bachelor of Science - Biochemistry
California State University, Fullerton
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