Thu Nguyen

Multi-site compliance monitoring.

• Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
• Assisted in preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
• Served as point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
• Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
• Assisted in processing of move-ins, and overall front office.

• Streamlined regulatory reporting processes for increased efficiency and accuracy in submission of required documentation.
• Managed responses to external audits, resulting in timely completion and minimal findings or penalties.
• Conduct resident certification interviews in person, gathering all eligibility documents including verifications.
• Completing and submitting files to third-party auditors with high level of accuracy.
• Assisting leasing with gathering of eligibility documents including verifications.
• Assisting leasing with auditor findings and corrections.
• Providing guidance to fellow onsite staff in regards to currently assigned projects.
• Assisting front end admin with resident's work orders, questions, concerns, and translation needs.
• Creating and adjusting onsite processes, procedures, and forms for optimal efficiency.
• Assisting onsite team with computer and software related tech support.

• Assisted with resyndication processes involoving approval of grandfathered files and initial certifications.
• Assisting with property program compliance requirements including timely interim and annual certifications processing of 700 units.
• Conduct resident certification interviews in person, gathering all eligibility documents including verifications.
• Completing and submitting files to third-party auditors with high level of accuracy.
• Management of recertification EIV's, discrepancies, and resolutions.
• Assisted in upkeep of EIV master binder.
• Assisting leasing with gathering of eligibility documents including verifications.
• Assisting leasing with auditor findings and corrections.
• Updating immediate supervisor/ manager of work progress, including present and potential work problems while proactively suggesting new or improved ways of addressing such problems.
• Supported team during special projects such as audits, lease signings, and welfare signature collection.
• Providing guidance to fellow onsite staff in regards to currently assigned projects.
• Training new and current site staff in compliance processes and procedures.
• Assisting front end admin with resident's work orders, questions, concerns, and translation needs.
• Creating and adjusting onsite processes, procedures, and forms for optimal efficiency.
• Assisting onsite team with computer and software related tech support.

• Recruited new residents through website advertising and marketing.
• Monitored advertising effectiveness by gathering information about market competition in local area.
• Toured property with prospective tenants and provided information in regards to its key features and highlights.
• Performed background, reference and credit checks as part of screening process of prospective tenants through OnSite.
• Registered clients on database to enable tracking history and maintain updated records in Yardi.
• Used Onsite to keep record of financial transactions and rental applications.
• Verified tenant incomes and other information before accepting lease applications.
• Inspected properties before and after new tenant move-ins to schedule maintenance.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns for 275 units.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.