Thu Graven
Edmond,OK
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
26
26
years of professional experience
Work History
Hazardous Waste Coordinator
Amazon
11.2023 - Current
- Trained new associates on operational procedures.
- Analyzed workflow and recommending process improvements to optimize productivity and reduce waste.
- Maintained well-organized documentation and updated records as needed
- Re-ordering of supplies to vendors
- Process waste in accordance to RCRA, DOT,OSHA state regulations and requirements
- Facilitated donations pickups and collaborated with local charities across the city to support community outreach
Tier 1 Associate
Amazon Warehouse
12.2020 - Current
- Consistently meeting rate in inbound decant
- Performed general warehouse laborer duties
- Learning Ambassador inbound assisting with training of new hires
- Decant HUD inbound Coach associates who are not meeting quality expectations
- Problem Solver inbound identifying the problem , analyzing possible solutions and deciding on the best course of action
Airbnb Property Host
SKC Properties
11.2014 - Current
- Communicate and handle guest check ins, check outs and support guest with any questions and concerns
- Furnished, decorated and manage all cleaning
- Comply with the AirNbNb rules and regulations
- Adjusted rates based on market and demand changes accordingly
- Respond promptly to all guest inquires and booking requests to convert into a confirmed booking
Customer Service Representative
Hertz Car Rental Agency
05.1999 - 12.2013
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Trained new customer service representatives
- Performed sales and maximized revenue by actively offering products and services with the ability to overcome customer objections.
- Advise and review rental charges with customers on their Hertz rental
Education
Nursing
Oklahoma City Community College
Oklahoma City, OK05.2007
Nursing
University of Oklahoma
Norman, OK06.2004
High school diploma - Science
Northeast High School
Oklahoma City, OK05.1996
Skills
- Customer service
- Time management
- Communication skills
- Attention to detail
- Strong work ethic
- Multitasking and organization
- Decision-making
- Process improvement
Timeline
Hazardous Waste Coordinator
Amazon
11.2023 - Current
Tier 1 Associate
Amazon Warehouse
12.2020 - Current
Airbnb Property Host
SKC Properties
11.2014 - Current
Customer Service Representative
Hertz Car Rental Agency
05.1999 - 12.2013
Nursing
University of Oklahoma
High school diploma - Science
Northeast High School
Nursing
Oklahoma City Community College
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