Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Mangwende

Dallas,TX

Summary

Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Overview

6
6
years of professional experience

Work History

Bartender

Celebrity Cruises
Miami, FL
07.2023 - 03.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.

Lead Barista

News Cafe
Capetown, South Africa
01.2018 - 06.2023
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
  • Collaborated with management team to develop new strategies for increasing sales and profits.
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.

Education

High School Diploma -

St Mary High School
Zimbabwe
12-2006

Skills

  • Beverage Preparation
  • Health codes compliance
  • Food Running
  • Suggestive Selling
  • Bar restocking
  • Mixology
  • Food Service
  • Sales expertise
  • Payment Processing
  • Order Management
  • Knowledge of craft and microbrews
  • Handling Difficult Customers
  • Point of sale systems
  • Liquor, beer, and wine knowledge
  • Outgoing Personality
  • Preparing garnishes
  • Hospitality service expertise
  • Customer Service

Languages

English
Professional

Timeline

Bartender

Celebrity Cruises
07.2023 - 03.2024

Lead Barista

News Cafe
01.2018 - 06.2023

High School Diploma -

St Mary High School

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Maria Mangwende