Thun Hsu San
Brooklyn,NY
Summary
Motivated engineering science student with hands-on customer service, administrative, and café operations experience. Skilled in multitasking in fast-paced environments, providing exceptional communication and customer support, and applying a creative mindset to assist teams. Seeking a Technical Assistant/Secretary role in a Brooklyn studio office to deliver reliable administrative support, coordinate operations, manage schedules/equipment, and contribute to efficient, creative workflows.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista / Café Assistant
Canary Cafe
Brooklyn, USA
06.2025 - 01.2026
- Delivered high-quality customer service in a busy Brooklyn café, handling 50+ daily interactions, order customization (including dietary needs), and issue resolution to maintain positive experiences.
- Operated espresso machines and café equipment, ensuring proper setup, cleaning, and maintenance for consistent performance and hygiene standards.
- Managed transactions via POS systems, balanced cash, restocked supplies/inventory, and supported opening/closing procedures.
- Collaborated with team during peak hours to multitask efficiently, prepare specialty drinks/food items, and uphold operational flow.
Customer Service and Academic Operations Intern
ConceptX International School
Thingangyun Township, Myanmar
07.2024 - 10.2024
- Completed 500-hour internship providing front-desk reception and administrative support, serving as first point of contact for families/prospective clients via phone, email, and in-person inquiries.
- Explained programs/services clearly, managed inquiries, promoted offerings, and enhanced community engagement through proactive public relations.
- Supported academic operations including exam invigilation, marking assistance, record organization, and maintaining an efficient reception area.
- Demonstrated adaptability in handling diverse administrative tasks and team coordination in an educational environment.
Cafe Assistant (Barista, Server, and Cashier Support)
Thae Lay Cafe
Yangon, Myanmar
01.2024 - 10.2024
- Assisted in preparing espresso-based drinks, matcha lattes, specialty items, and sandwiches, supporting baristas with efficient production and quality control.
- Provided friendly server support, engaging diverse customers to create welcoming experiences and handle inquiries.
- Supported cashier operations, processing accurate payments and transactions under supervision.
- Contributed to team success in a high-volume setting through multitasking, organization, and operational assistance.
Education
Associate of Science - Engineering Science
Borough of Manhattan Community College
New York, NY05.2027
Completed International General Certificate Of Secondary Education -
CIS
Skills
- scheduling
- Data entry
- Phone/email communication
- Reception
- Organization
- Inquiry resolution
- Relationship building
- Multitasking
- Adaptability
- Basic equipment handling/setup
- Technical drawing
- Creative tools
- Team coordination
- Inventory management
- Public relations
- POS
- Cash handling
- Food handling license
- Strong verbal communication
- Strong written communication
- Detail-oriented
- Proactive learner
- Microsoft Office
- Google Workspace
- Word
- Excel
- Calendar
Languages
Burmese
Native/ Bilingual
English
Professional
Certification
NYC food handling license
Timeline
Barista / Café Assistant
Canary Cafe
06.2025 - 01.2026
Customer Service and Academic Operations Intern
ConceptX International School
07.2024 - 10.2024
Cafe Assistant (Barista, Server, and Cashier Support)
Thae Lay Cafe
01.2024 - 10.2024
Associate of Science - Engineering Science
Borough of Manhattan Community College
Completed International General Certificate Of Secondary Education -
CIS