- Passionate about balancing physical health with mental and emotional wellness
- Kayaking
- Hiking
- Gym Workouts
- Playing Sports
- Watching Movies and TV Shows
William Burnett
Massillon,OH
Summary
Professional with proven track record in cafe'
operations, adept at boosting team performance and ensuring exceptional customer service. Skilled in inventory management, staff training, and maintaining high standards of food safety and hygiene. Known for adaptability, problem-solving abilities, and fostering collaborative team environments to achieve goals and drive success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Café Manager
Panera Bread
07.2022 - Current
- Contingent upon excellent guest service and quality appetizing fresh meals in an accelerated environment.
- Administration, payroll, proper scheduling for team associates.
- Resolution to guest issues with understanding and assuring exemplary results.
- Certification in Serv-Safe, employee of the month.
Full-time Building Materials and Paint Department associate
Lowe's Home Improvement
05.2020 - 02.2022
- Providing great and informative guest service.
- Performing daily tasks, cleaning duties in my departments and throughout the store.
- Abilities to handle guest issues and to resolve them in a proper manner.
- Working with all team members with product placement, displays, and receiving products.
- Assuring all heavy-duty power equipment were functioning and properly ready for use.
- Weekly training provided by management, also training new team members in my departments.
Manager
Menards
05.2016 - 02.2020
- Providing great guest relations and sales service for home improvements.
- Delegating daily tasks and responsibilities to team members including opening to closing duties.
- Resolving guest issues properly with policies and procedures to ensure a positive result.
- Obtaining a working repour with management, human resources and corporate sales representatives.
- Scheduling for team members including issues with appointments, education or vacations.
- Attending weekly manager meetings for sales and goal expectations.
- Learning new skills through seminars, training and new store openings.
- While at Menards I gained so many teachable attributes.
- I also received Employee of the month and week on several occasions.
Assistant Manager
True Basics Lawncare and Landscaping LLC
03.2003 - 05.2016
- While employed with TBLL LLC. I performed and not limited to; Providing great services to homeowners and knowledgeable landscaping improvements.
- Delegating daily tasks for all employees to completion.
- Maintaining a healthy work environment, scheduling issues, proper knowledge of all operating equipment for employees.
- Daily and weekly maintenance of all trucks, trailers and equipment.
- Abilities to learn myself and teach others new training.
Education
High school or equivalent -
High School Diploma -
GlenOak High School Via Graduation Alliance
Canton, OH07-2025
Skills
- Training
- Scheduling
- Inventory
- Inventory Management
- Team Building
- Retail sales
- Operations
- Guest Services
- Retail Management
- Management
- Supervising Experience
- Recruiting
- Assistant Manager Experience
- Merchandising
- Computer skills
- Conflict management
- Store Management Experience
- Pricing
- Planograms
- Loss Prevention
- Cash Handling
- Lawn Care
- Landscape Maintenance
- Mowing
- Maintenance
- Groundskeeping
- Snow Plowing
- Guest Relations Experience
- Customer service
- Warehouse experience
- Communication skills
- Basic math
- Employee Orientation
- Scheduling and planning
- Staff training and development
- Health and safety regulations
- Recruitment and hiring
- Food safety compliance
- Employee relations
- Budgeting and financial management
- Sales and upselling
- Marketing and promotions
- Timekeeping
- Customer engagement
- Operational efficiency
- Customer experience management
- Staff management
- Foodservice
- Continuous improvement
- Cost controls
- Employee scheduling
- Sales tracking
- Cost monitoring
- Expiration monitoring
- Sanitation
- Order management
- Cost control
- Food orders
- Market tracking
- Computations
- Cafe operations
- Sanitation control
- Financial records oversight
- Health department compliance
- Cafe inventory
- Recipe cooking
- Hiring and training employees
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Food preparation
- Safe food handling
- Relationship building
- Calm and pleasant demeanor
- Scheduling staff
- Employee supervision
- Delegating assignments and tasks
- Team building
- Task prioritization
- Work Planning and Prioritization
- Supply ordering and management
- Sanitation standards
- Self motivation
- Nutritional knowledge
- Infection control
- Monitoring food preparation
- Coaching and mentoring
- Interpersonal skills
- Analytical thinking
- Food presentation
- Conflict resolution
- Operations management
- Kitchen equipment operation and maintenance
- Goal setting
- Hospitality management
- Professionalism
- Interpersonal communication
- Quality control
- Strategic planning
- Training and onboarding
- Staff training
Accomplishments
- Supervised team of fifty seven staff members.
- Utilized Microsoft Excel to maintain detailed records of company refunds, inventory tracking and reimbursed meal expenses for manager expenses.
- Established a rotating weekly cleaning schedule to maintain a high standard of cleanliness.
- Managing purchase orders for fresh produce, dough, and all operational products for delivery.
- Creating the weekly associate schedule.
Certification
- ServSafe, 2022-12-01, 2025-12-01, Properly handling and serving prepared or raw foods to guests.
- Forklift Certification, 2016-05-01, Present
- Pallet Jack Certification, 2016-05-01, 2021-05-01
Interests
Assessments
- Attention to detail, Proficient, 2022-09-01, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Warehouse safety, Proficient, 2022-09-01, Using safe practices in a warehouse setting.
- Customer focus & orientation, Proficient, 2022-06-01, Responding to customer situations with sensitivity.
- Management & leadership skills: Impact & influence, Proficient, 2022-06-01, Choosing the most effective strategy to inspire and influence others to meet business objectives.
Timeline
Assistant Café Manager
Panera Bread
07.2022 - Current
Full-time Building Materials and Paint Department associate
Lowe's Home Improvement
05.2020 - 02.2022
Manager
Menards
05.2016 - 02.2020
Assistant Manager
True Basics Lawncare and Landscaping LLC
03.2003 - 05.2016
High school or equivalent -
High School Diploma -
GlenOak High School Via Graduation Alliance
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