Oneil Forrest
Brooklyn,NY
Summary
Hardworking and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth with team-oriented mentality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Allied Universal Security
New York , NY
09.2020 - Current
- Supervised shift personnel, ensuring all duties were carried out in accordance with company policies and procedures.
- Performed emergency response tasks such as lock-downs, evacuations, and crowd control.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs
- respond to Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Customer Service Manger
Inventus
Manhattan, NY
02.2009 - 04.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Science -
Medgar Evers College of The City University of New York
Brooklyn, NY08-2025
High School Diploma -
Canarsie High School
Brooklyn, NY06.2008
Skills
- Data Entry
- CCTV Monitoring
- Strong Verbal and Written Communication
- skillful in Microsoft Office, power point, macpro
- Security and Antivirus Software
Certification
- Security Guard Licensed -August 2021
- Certificate of completion, CPR/AED- 2022
Timeline
Security Shift Supervisor
Allied Universal Security
09.2020 - Current
Customer Service Manger
Inventus
02.2009 - 04.2020
Bachelor of Science -
Medgar Evers College of The City University of New York
High School Diploma -
Canarsie High School
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