Nicolas Santillan
Kennewick,WA
Summary
Dynamic leader with extensive experience in security management, notably with Allied Universal Security Services. Excelled in team management and CCTV monitoring, enhancing operational efficiency and safety. Demonstrated exceptional training oversight and communication skills, achieving significant improvements in security protocols and team performance. Proven track record in fostering client relationships and streamlining security operations.
Skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations along with familiarization with client polices as well as chain of command followed by evacuation protocols .
Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols. Pragmatic and professional in all situations.
Overview
6
6
years of professional experience
Work History
Security Shift Supervisor
Allied Universal Security Services
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Monitored and approved access control systems for accessibility to authorized personnel.
Field Supervisor
Star Protection Agency California
05.2021 - 09.2021
- Trained new Officers site requirements and safety procedures.
- Oversaw daily operations at multiple sites, keeping team members compliant to the site protocols, as well as maintained a professional image following company expectations.
- Evaluated performance and progress of team members and informed Management staff of proactive adjustments if made.
- Supervised field operations teams to complete projects within established timelines.
- Met with customers to resolve issues and build productive relationships.
Supervisor
Star Protection Agency California
02.2021 - 05.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Worked with management team to implement proper division of responsibilities.
- Maintained direct contact via emails with each site manager relaying any findings and or adjustments, along with weekly progress reports of site incidents.
Security Account Manager
Allied Universal Security Services
12.2019 - 06.2020
- Participated in policy revisions on emergency duress procedures for Chan Zuckleberg Initiative (CZI)
- Supported off site events alongside executive protection for company all hands events, as well as company collaborations
- Supported the opening of a new company building both during construction phase as well as grand opening and onward
- Optimized planning and allocation of resources by organizing security and administrative programs, along side business management operations and logistics control
- Developed improved training methods with focus on public safety and officer awareness
- Oversaw a team of 26 security officer team members and managed administrative duties, including but not limited to scheduling shifts as well as training courses and team member evaluations
- Responsible for submitting documentation for weekly payroll, managed schedules, time off requests, and enforced both company and clientele site policies
- Maneuvered around different security stations as well as vital areas to check on current on shift officers and adjust any workflow or coverage changes needed if and when the clientele requested so
- Coordinated operations of teams comprised of 2 shift leads along with 24 security team members committed to delivery of top-quality products and services
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Coordinated special events requiring additional personnel or equipment resources.
Security Operations Center Operator
Star Protection Agency
01.2019 - 12.2019
- Checked and verified photographic identification prior to granting facility access both for visitors, vendors, as well as company employees
- Reviewed camera and system feeds and alerted proper respondents regarding visual discrepancies and violations of company policies for the Client
- Monitored employee access logs to confirm compliant within the security policies and regulations
- Permitted entry while providing a security escort for approved personal when entering a highly sensitive area
- Oversaw premises of all sites while on shift, including the entry and exit of up to 400 employees and or visitors daily
- Responded to on site issues with haste, providing precise and clear information while working under minimal supervision
- Applied effective communication and interpersonal skills when interacting with all levels of personnel as well as the general public
- Secured premises and personnel via patrolling client property and monitoring CCTV surveillance equipment such as Magic Monitor and S2 security systems within a Security Operations Center (SOC) environment
Education
High School Diploma -
Kennewick High School
Kennewick, WA07.2017
Skills
- Schedule Management
- Team management
- Policy enforcement
- Crisis management
- CCTV and Forensics functionality
- Logistics data entry
- Safety and security regulations
- Operational improvement
- Computer skills
- Administrative support
- Physical security
- Technical support
- Communications
- S2 monitoring and Flir CCTV systems
- Threat assessment
- Security personnel training
Referrals
Cesar Lara
Director of uniformed services
Star Protection Agency
(510) 635 5195
Mike Mazza
Corporate Security Manager
Chan Zuckerberg Initiative
(650) 709 7017
Doug Aitchison
Director of Operations
Star Protection Agency
510 227 7817
Ruben Almanzar
Operations Manager
Allied Universal Security Services
650 284 9502
Brandon Kuehnl
Construction Security Manager
Allied Universal Services
541 826 7991
Reginald Benson
Security Supervisor
Providence Health and Services
541 965 0052
Timeline
Security Shift Supervisor
Allied Universal Security Services
05.2024 - Current
Field Supervisor
Star Protection Agency California
05.2021 - 09.2021
Supervisor
Star Protection Agency California
02.2021 - 05.2021
Security Account Manager
Allied Universal Security Services
12.2019 - 06.2020
Security Operations Center Operator
Star Protection Agency
01.2019 - 12.2019
High School Diploma -
Kennewick High School
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