Hanithia Pierce
San Francisco,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Inter-Con Security at Google
San Francisco, CA
03.2021 - Current
- Supervised a team of Security Officers in their daily duties
- Participated in risk assessment exercises to ensure that appropriate levels of protection are provided at all times
- Assessed current security practices within the organization and identified areas for improvement
- Managed a team of Security Officers while providing guidance, feedback and discipline as needed
- Coordinated emergency response drills to test preparedness levels of staff members
- Maintained an up-to-date inventory of all physical assets such as keys, locks, alarm systems
- Monitored and authorized entrance and departure of employees and visitors
- Wrote and reviewed security-related documents, such as incident reports, proposals and tactical and strategic initiatives
IHSS Care Provider
In Home Supportive services
Oakland, CA
04.2016 - 02.2020
- Adept at providing transportation services that include driving clients to appointments or recreational activities
- Exhibited excellent organizational skills when managing household duties such as shopping and errands, laundry services, light housekeeping
- Responded appropriately to physical, emotional and developmental needs of residents
- Knowledgeable about community resources available for referrals and additional support services
Retail Customer Sales Associate
Rainbow Shops
Oakland, CA
05.2014 - 01.2015
- Greeted customers warmly and offered assistance
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Assisted with training and mentoring new team members
- Supported loss prevention by helping identify theft
Customer Experience Sales Floor Associate
Bath and Body Works
San Leandro, CA
02.2011 - 05.2012
- Demonstrated use and operation of merchandise
- Exchanged merchandise for customers and accepted returns
- Watched for and recognized security risks and thefts
- Arranged and display merchandise to promote sales
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Assisted customers with product selection by providing detailed information about available products and services
Education
High School Diploma -
Oasis Charter High School
Oakland06.2007
Skills
- Access control management
- Security team management
- Incident response
- Employee performance evaluation
- Security officer training
- Employee schedule coordination
- Teamwork and collaboration
- Adaptability
- Team building
Certification
Security Supervisor/Management Certificate
CPR Certification
Guard Card
Timeline
Security Shift Supervisor
Inter-Con Security at Google
03.2021 - Current
IHSS Care Provider
In Home Supportive services
04.2016 - 02.2020
Retail Customer Sales Associate
Rainbow Shops
05.2014 - 01.2015
Customer Experience Sales Floor Associate
Bath and Body Works
02.2011 - 05.2012
High School Diploma -
Oasis Charter High School
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