Detail-oriented professional with expertise in incident management and crisis response. Proven ability to train staff and optimize operations, ensuring safety and compliance in high-pressure environments. Always ready to contribute to enhanced operational effectiveness and team success.
Work History
Security Shift Supervisor
1 Year 3 Months
Allied Universal Security Services | 05.2025 - Current
Supervised security personnel during shifts to ensure adherence to protocols and procedures.
Conducted regular patrols to monitor premises, identify security breaches, and mitigate risks.
Trained and mentored new security staff on operational procedures and emergency response protocols.
Managed incident reports and investigations, documenting findings for further action and review.
Developed shift schedules for personnel, optimizing coverage based on site requirements and events.
Freshëns Student Lead
1 Year 3 Months
Aramark | 09.2023 - 12.2024
Implemented process improvements that enhanced efficiency in food preparation and service delivery.
Oversaw daily operations of food service team, ensuring compliance with health and safety standards.
Trained and mentored new staff on company policies and customer service best practices.
Coordinated inventory management, reducing waste through effective stock control measures.
Retail Sales Associate
3 Months
Ross Dress for Less | 12.2022 - 03.2023
Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
Assisted customers with product selection and inquiries, enhancing shopping experience.
Restocked merchandise on sales floor, ensuring optimal product availability and presentation.
Collaborated with team to maintain store cleanliness and organization, promoting a welcoming environment.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix | Phoenix, AZ | 11.2026
GPA 3.53
Dean's List Spring Semester, 2026
Nomination of The National Society of Leadership and success
Bachelor of Science - Psychology
Shippensburg University of Pennsylvania | Shippensburg, PA
Bachelor of Science - Psychology
Community College of Philadelphia | Philadelphia, PA
High School Diploma
Agora Cyber Charter School | King Of Prussia, PA | 05.2020
Honor Roll, 2016-2020
Member of the National Honor Society, 2018-2020
Big Brother/Student Aid (3rd grade Reading Specialist Class), 2019-2020
Skills
Incident management
Crisis management
Training development
Training facilitation
Schedule management
Operational planning
Coordinating
Report generation
Microsoft Office
Attention to detail
Employee relations
Timeline
Security Shift Supervisor
Allied Universal Security Services
05.2025 - CurrentRead More
Freshëns Student Lead
Aramark
09.2023 - 12.2024Read More
Retail Sales Associate
Ross Dress for Less
12.2022 - 03.2023Read More
University of Phoenix
Bachelor of Science from Industrial And Organizational Psychology