Ra'Myiah Walker
Chicago,IL
Summary
A Dynamic professional experienced with providing exceptional guest services and ensuring safe environments .
Proficient in leveraging strong communication and problem-solving skills to effectively maintain high-quality service standards.
Demonstrates flexibility in resolving daily challenges & well-versed in report writing, document management, and schedule maintenance, contributing to operational efficiency and excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
GardaWorld Security
09.2024 - Current
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
Security Supervisor / Concierge Representative
Titian Security Services
02.2022 - 07.2024
- Operate computers & incoming calls + page individuals and departments over PA system.
- Developed knowledge of company policies and procedures to provide accurate guidance to guest & callers.
- Maintained accurate directory of all security personnel and phone extensions.
- Managed and trained security personnel for optimal performance in maintaining site safety.
- Assisted guests with special requests demonstrating understanding and exceptional customer service to diverse clientele.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Enhancing sites security 10% by maintaining strong security system and enforcing persistent control measures.
- Collaborating with local law enforcement agencies to protect site
Customer Service Advocate
Mi Parque Services
02.2022 - 04.2022
- Augmented customer satisfaction by 15% daily
- Contributed to a positive work environment by supporting team members in resolving complex issues.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Packer/Package Sorter
Tgin Hair Factory
02.2020 - 04.2022
- Ensured clean and organized work environment, promoting safety and productivity.
- Transformed packing efficiency through implementation of practical techniques and meticulous product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Enhanced team collaboration by developing clear communication and seamless coordination with colleagues.
- Assisted in inventory management, conducting regular counts, and reporting discrepancies.
Education
High School Diploma -
Little Village High School
Skills
- Computer Skills CCTV monitoring
- Incident Management
- Data Collection
- Conflict Resolution
- Adaptability
- Task-Efficient
- Great Customer service
- Multitasker
- Proper Telephone Etiquette
- Hospitality
- Exceptional Communication
- Trainer and Mentor
Certification
- Completion of Workforce Development Training
- OSHA Fire Training Certified
- First Aid/CPR Certified
Heartsaver AED - active
Heartcode BLS - active
- CNA [Certified Nursing Assistance]
Training - {04/24]
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Security Shift Supervisor
GardaWorld Security
09.2024 - Current
Security Supervisor / Concierge Representative
Titian Security Services
02.2022 - 07.2024
Customer Service Advocate
Mi Parque Services
02.2022 - 04.2022
Packer/Package Sorter
Tgin Hair Factory
02.2020 - 04.2022
High School Diploma -
Little Village High School
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