Thurshonda Wright
Summary
Dedicated Personal Lines Account Manager with expertise in client account management, risk assessment, and process improvement. Committed to enhancing team performance and delivering exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager - Lead
Shapiro Insurance Group
Lakeland, Florida
01.2021 - Current
- Processed policy renewals and changes, ensuring accuracy and timely updates for client satisfaction.
- Managed client accounts for personal lines insurance policies, fostering strong client relationships and retention.
- Collaborated with underwriters to assess risks and finalize insurance quotes.
- Developed training materials to enhance team knowledge and performance.
- Implemented process improvements to streamline workflow and efficiency.
- Reviewed policies for accuracy, tailoring coverage to align with specific client needs and preferences.
Insurance Customer Service Specialist
Progressive
Riverview, Florida
12.2016 - 01.2021
- Delivered exceptional service by promptly addressing customer inquiries and concerns, enhancing customer satisfaction.
- Educated clients on insurance products and coverage options, ensuring informed decision-making.
- Collaborated with team members to efficiently resolve complex customer issues, improving overall service quality.
- Maintained accurate records of customer interactions in the database system.
- Trained new agents within the department.
Temp - Personal Lines Insurance Agent
Members Insurance Center
Tampa, Florida
01.2018 - 06.2018
- Advised clients on personal lines policies, including homeowners, auto, and boat insurance, to align coverage with their needs.
- Assessed customers' insurance needs, determined coverage levels and provided quotes.
- Explained policy details to clients and addressed coverage questions to ensure understanding and satisfaction.
- Processed payments for premiums while maintaining accurate transaction records and updating accounts to ensure compliance and accuracy.
Education
High School Diploma -
Blake High School
Tampa, FL06-2015
Skills
- Client account management
- Insurance underwriting
- Risk assessment
- Policy management
- Process improvement
- Customer relationship management
- Team collaboration
- Training development
Certification
- 20-44 Personal Lines License
Timeline
Personal Lines Account Manager - Lead
Shapiro Insurance Group
01.2021 - Current
Temp - Personal Lines Insurance Agent
Members Insurance Center
01.2018 - 06.2018
Insurance Customer Service Specialist
Progressive
12.2016 - 01.2021
High School Diploma -
Blake High School