Thu Van Do
Baton Rouge,LA
Summary
At Gerber Collision, a skilled Estimator excelled in using specialized software for swift, accurate estimates, enhancing client trust and repeat business. Known for precise labor costing and effective repair planning, they also strengthened vendor relationships and stayed abreast of industry standards, showcasing exceptional analytical and interpersonal abilities.
Collision repair professional with extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Estimator
Gerber Collision
05.2021 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
Education
High School Diploma -
Robert E Lee High
Lee Drive Baton Rouge LASkills
- Cost estimation
- Damage assessment
- Insurance procedures
- Photographic evidence
- Vehicle inspection
- Estimating techniques
- Claims processing
- Repair planning
- Parts ordering
- Damage documentation
- Diagnostic tools
- Structural analysis
- Labor costing
Languages
Vietnamese
Native or Bilingual
Timeline
Estimator
Gerber Collision
05.2021 - Current
High School Diploma -
Robert E Lee High
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