Thuy Khuc
Orange,CA
Summary
Skilled in leveraging expertise in data entry and customer service, honed at Amazing Magnets LLC., to drive operational excellence. Demonstrates a keen attention to detail and strong problem-solving abilities, ensuring quality control and enhancing productivity. Excels in teamwork and collaboration, contributing to significant improvements in processes and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Digital Order Prep Tech
Crown World Dental Lab (Glidewell Dental)
06.2023 - Current
- Gain knowledge of VPX software to perform accurate production of dental restoration
- Understand RX prescriptions to doctors preference and direction
- Articulate bite scans and trim digital models
- Address of any tech concerns that may conflict with fabrication guidelines
- Consistent with Company Operating Procedure (SOP) to maintain quality control
Secondary Packaging
Prismatik (Glidewell Dental)
05.2022 - 06.2023
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on packaging standards and guidelines.
- Served as a subject matter expert for packaging-related inquiries from other departments, providing guidance and support as needed.
- Streamlined production processes by implementing automated packaging equipment, increasing overall productivity.
- Conducted thorough testing of packages to validate their performance under various conditions, ensuring reliability and durability during shipping and handling.
Customer Service Rep / General Warehouse Associate
Amazing Magnets LLC.
09.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Development Administrative Assistant (Volunteer)
Orange County Rescue Mission
08.2017 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Graduate Certificate - Computerized Office & Accounting
Health Staff Training Institute
Santa Ana, CA07-2019
Skills
- Attention to Detail
- Teamwork and Collaboration
- Organizational Skills
- Problem-solving abilities
- Multitasking
- Data Entry
- Documentation and Recordkeeping
- Customer and Service-Oriented
Timeline
Digital Order Prep Tech
Crown World Dental Lab (Glidewell Dental)
06.2023 - Current
Secondary Packaging
Prismatik (Glidewell Dental)
05.2022 - 06.2023
Customer Service Rep / General Warehouse Associate
Amazing Magnets LLC.
09.2019 - 05.2022
Development Administrative Assistant (Volunteer)
Orange County Rescue Mission
08.2017 - 09.2019
Graduate Certificate - Computerized Office & Accounting
Health Staff Training Institute
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