THUY RAPER
Snoqualmie
Summary
Highly skilled Pharmacist with 8 years of retail, tele-pharmacy, and support center experience, specializing in patient service and operational excellence. Proven ability to lead teams in challenging environments, from under-served communities to high-volume stores. Recognized for delivering strategies that positively impact pharmacy operations and enhance customer satisfaction. Adept at communicating clear vision and direction to drive results and exceed productivity goals.
Overview
8
8
years of professional experience
Work History
Pharmacist Manager
Bartells
09.2021 - Current
- Collaborated with a team of pharmacists to launch a pilot program to provide relief to retail pharmacist during the pandemic
- Identified workflow issues and helped IT to streamline workflow processes in NextGen
- Successfully provided relief to all 69 Bartell Drugs, contributing to 7200 weekly prescriptions verified with 0% error
- Became the gold standard for all Rite Aid and Bartell Drug pilot programs
- Oversaw technician activities and provided coaching to prevent medication errors
- Evaluated appropriateness of drug therapy and worked conjunctively with patients' providers to optimize drug regimen
- Stayed current with third-party payer policies and procedures to prevent payment issues
- Direct day-to-day administrative and operational functions
- Trained Pharmacist in Point of Care Testing for a new roll out program
- Received an award for outstanding achievement in Medication Therapy Management (MTM), recognizing contributions to optimizing patient
Oncology Telepharmacist
Northwest Medical Specialties
09.2021 - 04.2022
- Utilized Telepharm platform to verify prescriptions remotely
- Oversaw operations of telepharmacy and increased accuracy by coaching pharmacy technician
- Interpreted prescription orders and evaluated clinical appropriateness with 0% error
- Successfully identified issues thus preventing medication dispensing errors
- Counseled patients on oral and injectable chemotherapy to improve patient therapy
- Helped to reduce cost by recommending more affordable and effective therapy
- Collaborated with care team to optimize therapy for patients
Pharmacist
Dillon's Pharmacy
02.2019 - 02.2021
- Ranked in the top 15% nationally within Kroger companies throughout 2019-2021 in speed, accuracy, and effectiveness
- Reduced patient wait-times by 67% within 4 months of hire date helping my store exceed its yearly goals in back-to-back years for first time in store history
- Recognized for exceptional customer service in 2020 by Kroger
- Helped establish and maintain my store as one of the highest volume stores in the district through workflow optimization and delegation
- Increased efficiency and effectiveness of patient CMR meeting 2019 and 2020 star rating and company goals
- Fulfilled prescriptions with high degree of accuracy and full compliance with applicable regulations
- Administered immunizations to protect patients from communicable diseases
- Counseled patients on contraindications and potential interactions resulting in reduced medication error and improved patient trust
- Consulted with physicians on potential problems with desired pharmacologic treatment plans
- Mentored student pharmacists and pharmacy technicians establishing training plan helping them to go on to become a pharmacist themselves
- Increased patient compliance with counseling and prioritization of patient's best interest in enrollment of med-synchronization program.
Floater Pharmacist
Dillon's Pharmacy
07.2016 - 02.2019
- Dispensed and accurately verified prescriptions from healthcare providers
- Provided MTM services for patients improving star ratings for Medicare/Medicaid patients
- Assisted pharmacy manager to pioneer a diabetes coaching course for the under-served community
- Served customers by going above and beyond to offer exceptional support for all needs
- Resolved billing issues and obtained prompt payments working with patients, insurers, and the pharmacy
- Helped team handle high-volume work by prioritizing tasks, improving metrics within 6 months of hire date
- Oversaw work activities, performance and service quality of pharmacy staff
Education
Doctor of Pharmacy -
University of Kansas
Lawrence, KSBachelor of Science - Pharmaceutical Studies
University of Kansas
Lawrence, KSSkills
- Patient immunization
- Fluent in Vietnamese
- CPR certified
- MTM/CMR services
- Regulatory Compliance
- DUR/Drug safety assessment
- HIPAA trained
- Workflow optimization and process improvement
- Clinical Pharmacy Services
Licenses
- Kansas
- Washington
Timeline
Pharmacist Manager
Bartells
09.2021 - Current
Oncology Telepharmacist
Northwest Medical Specialties
09.2021 - 04.2022
Pharmacist
Dillon's Pharmacy
02.2019 - 02.2021
Floater Pharmacist
Dillon's Pharmacy
07.2016 - 02.2019
Doctor of Pharmacy -
University of Kansas
Bachelor of Science - Pharmaceutical Studies
University of Kansas
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