Thyleah Jones

As a Barista Trainer:

• Trained new team members with positive reinforcement and respectful, encouraging coaching
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Taught proper procedures and strategies for success to new employees.

As a Barista:

• Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Adapted quickly to high-volume periods by efficiently managing tasks.

• Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
• Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Effectively assisted in handling customer complaints and served as a median to solving customer issues and complaints and successfully alleviating any ill feelings
• Provided fast and courteous customer service along with managing orders and customer needs in a fast paced, high priority environment.
• Assisted other team members to achieve goals.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

• Successfully contributed in training up to four individuals in communication with guests and effective time management of assigned duties.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Assisted in supervising other individuals' products to confirm successful execution of daily cleanliness standards and goals.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.