Tia Call
Summary
I am a Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Kennel Manager
Animal Care Center Of Polaris
04.2022 - Current
- Managed scheduling and training for staff of 15 kennel assistants.
- Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
- Cared for animals for during their boarding stay
- Increased enrollment in doggy daycare 5% through networking and targeted marketing campaigns.
- Assessed animals for signs of injury or illness, notifying managers or veterinarians.
- Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
- Assigned feeding and treatment of animals and cleaning and maintenance of animal quarters.
- Used correct terms and explained job tasks to workers as part of comprehensive daily management and process improvement strategies.
Social Media Marketing Specialist and Photographer
Animal Care Center Of Polaris
04.2022 - Current
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Strategized and developed video content for hospital website and social media publications.
- Increased hospital's social media views by promoting brand awareness and launching key marketing efforts.
Freelance Photographer
Self-employed
03.2012 - Current
- Edited, toned, captioned and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
- Used Lightroom and Photoshop to retouch and finalize images
Animal Caretaker Supervisor
Willow Wood Pet Resort
01.2022 - 04.2022
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Protected animals from care errors by maintaining clear and secure tags.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Assistant Manager
Pet Palace Resort
08.2021 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to clients assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Assistant Studio Manager
JCP Portrait Studio
11.2018 - 04.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Implemented marketing strategies to promote studio to potential clients.
- Scheduled appointments
- Set up and tore down backdrops and props
- Photographed and posed clients
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of employees to boost performance and enhance business results.
- Retouched images using Photoshop and Lightroom
Education
GED -
Buckeye Valley Local High School
Delaware, OH05.2013
Skills
- Reading Comprehension
- Animal Nutrition
- Critical Thinking
- Health and Wellbeing
- Staff Scheduling
- Employee Monitoring
- Train Crew Members
- Marketing and Selling
- Personnel Training and Leadership
- Time Management
- Organization
- Photo Retouch
Timeline
Kennel Manager
Animal Care Center Of Polaris
04.2022 - Current
Social Media Marketing Specialist and Photographer
Animal Care Center Of Polaris
04.2022 - Current
Animal Caretaker Supervisor
Willow Wood Pet Resort
01.2022 - 04.2022
Assistant Manager
Pet Palace Resort
08.2021 - 11.2021
Assistant Studio Manager
JCP Portrait Studio
11.2018 - 04.2021
Freelance Photographer
Self-employed
03.2012 - Current
GED -
Buckeye Valley Local High School
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