Tia Cleveland
Orlando,United
Summary
Competent Credit Analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved. Offering excellent time management and interpersonal skills and a desire to work for a leasing and financial company. Forward-thinking Credit Analyst with customer correspondence and credit analysis expertise. Offering more than two years of resolving credit disputes and making recommendations on bad debt accounts. Highly trained Credit Analyst offering excellent skills in managing issues, updating files and reviewing financial statements. Pursuing a similar position where a well-qualified individual with an understanding of collections is highly sought.
Overview
16
16
years of professional experience
Work History
Fraud Verification Analyst
JP Morgan Chase
Heathrow, United States
05.2020 - Current
- Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
- Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
- Identify fraud patterns through the monitoring of high-risk countries and merchants
- Contribute to the creation of fraud rules by providing analytical data to support decisions
- Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor
- Review all alerts from external sources, including TSYS, Rows, Card Plex and etc.
- And ensure that appropriate actions are taken to mitigate fraud
- Accurately document all actions taken on a case
- Verify activities through outbound calls and/or send “Potential Fraud Alert” e-mails to customers
- Responsible for reconciling debit card fraud disputes claims with the Master Fraud Transactions
- Provide support to the Operational and Business units of the organization on fraud related matters
Product Management
Tourico Holidays
Altamonte Springs, United States
08.2011 - 06.2019
- Worked with cross-functional teams on Product Development from planning, requirement gathering, development, testing, deployment, and performance measurement
- Global program management of B2B and B2C systems with always surpassing quarterly revenue goal by 15% or more
- Developed and managed implementation of goals, objectives, policies, procedures and work standards with all applicable regulations
- Monitored operations of programs to ensure policies and procedures are being followed, goals and objectives are met, and services and projects are being accomplished efficiently and effectively
- Onboarding skills such as organization and planning, familiarity with job training processes, strong communication and interpersonal skills, multitasking, work prioritization, and knowledge of relevant software.
Accounts receivables/Front Desk Manager
The Metropolitan Express
Orlando, FL
04.2004 - 09.2010
- Took responsibility of managing detail aging, computerized and manual cash batch, commission, data entry, order processing functions and sales journal
- Responsible for doing research, study, review and approve current as well as new customers for credit accounts
- Sometimes worked as communicator between management staff, suppliers, staff factory, customers, staff and factoring company
- Provide training for new staff in the areas such as client relations, system operations and procedures
- Responsible for handling international processes surrounding the daily billing, management, collection, settlement, general ledger, month end closing and many more official duties.
Education
Management Degree - Business
Valencia Community College
Skills
- Credit Decisions
- Impact Assessment
- Data Entry
- Tool Verification
- Data Verification
- Portal Tools
- Revising Policies
Accomplishments
- Documented and resolved a 2.1 million dollar fraud trend which led to the company changing it's policy and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of five staff members.
Timeline
Fraud Verification Analyst
JP Morgan Chase
05.2020 - Current
Product Management
Tourico Holidays
08.2011 - 06.2019
Accounts receivables/Front Desk Manager
The Metropolitan Express
04.2004 - 09.2010
Management Degree - Business
Valencia Community College