Tia Gibson-Brown
Hammond,IN
Summary
Dynamic Travel Guide with a proven track record at RCI, adept at optimizing itineraries and enhancing client satisfaction through exceptional problem-solving and organizational skills. Leveraged in-depth destination research to deliver memorable experiences while managing budgets effectively. Committed to safety and environmental awareness, ensuring quality service in every interaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel Guide
RCI
Indianapolis, IN
09.2022 - Current
- Addressed customer concerns promptly, demonstrating strong problem-solving abilities and commitment to client satisfaction.
- Optimized trip itineraries using efficient route planning methods, minimizing transit times while maximizing sightseeing opportunities for clients.
- Managed budgets effectively while planning trips, ensuring a balance between quality experiences and cost-efficiency for customers.
- Conducted thorough research on destinations, keeping up-to-date with industry trends and local attractions.
- Provided expert advice on travel logistics, accommodations, and activities for clients visiting various destinations worldwide.
Eligibility Specialist
Conduent
Indianapolis, IN
06.2016 - 05.2021
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
Education
Hammond Area Career Center
06.2002
Skills
- Physical fitness
- First aid training
- Environmental awareness
- Safety consciousness
- Marketing
- Tour planning
- Local trends
- Travel planning
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Hospitality
- Organizational skills
- Creative thinking
- Active listening
Accomplishments
Circle of excellence award 2012 Public Storage
Certification
Customer service with certificate receive 2006
Timeline
Travel Guide
RCI
09.2022 - Current
Eligibility Specialist
Conduent
06.2016 - 05.2021
Hammond Area Career Center