Summary
Overview
Work History
Education
Skills
Professional Profile
Timeline
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Tia Haywood

Dallas,TX

Summary

Perceptive, hard-working, detail-oriented professional with a strong ability to establish and nurture effective relationships with supervisors and peers. Committed to achieving goals and maximizing productivity through collaboration and teamwork. Adheres to policies, procedures, and guidelines to consistently deliver high-quality work. Demonstrates a strong commitment to maintaining patient privacy and confidentiality.

Overview

5
5
years of professional experience

Work History

Customer Service Representative – Call Center (Remote)

Insight Global / Allivet Online Pet Pharmacy
06.2023 - Current
  • Answer any product questions about pet medication
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Scheduling Coordinator

NEA Baptist Cardiology Clinic
02.2024 - 03.2025
  • Answer inbound calls regarding patient appointments
  • Schedule patients for cardiology tests
  • Schedule follow up appointments
  • Make outbound calls to schedule for follow up appointments
  • Inform patients of any instructions to follow before they have the test preformed
  • Take inbound calls from patients regarding and questions
  • Take inbound calls and transfer to the correct department

Kitchen Manager

Kidspot
09.2023 - 09.2024
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Organize USDA servings for each month
  • Document the food temperature daily
  • Communicate with administrators and coordinators

Customer Service Representative – Call Center (Remote)

Chewy
10.2020 - 11.2022
  • Answered and handled inbound and outbound calls
  • Updated profile information, upsold services, placed orders, and tracked shipment
  • Documented activities and interactions in an accurate and thorough manner
  • Maintained confidentiality of private information

Customer service representatives – call Center (Remote)

Kelly Services / Willis Towers Watson
09.2023 - 12.2023
  • Take inbound calls
  • Make outbound calls
  • ESS navigation/registration
  • Annual enrollment for Health and Welfare benefits
  • Pension Inquiries

Warehouse Associate

Amazon
06.2022 - 11.2022
  • Pack orders and place boxes on the line to be sorted and labeled for shipping
  • Maintain safe operating environment and work effectively in a fast-paced, deadline-driven environment
  • Keep accurate logs of work performed
  • Meet production goals and deadlines to maintain schedule and communicate effectively with team members

Picker

Stitch Fix
02.2021 - 06.2021
  • Picked orders from various locations and loaded onto pallets
  • Packed and prepared orders for shipment
  • Adhered to strict safety, quality, and production standards, and worked effectively in a fast-paced environment

Education

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
01.2022

HIPAA Essentials for Healthcare Professionals Certificate - undefined

Ultimate Medical Academy

Skills

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO, PPO, and POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10, HCPCS, CPT)

Professional Profile

  • High Academic Honors Recognition / Dean's List / Honor Roll.
  • Communication Platforms – Zoom, MS Teams, and Google Meet.
  • Microsoft Office Applications – Word, Excel, Outlook, Access, and PowerPoint | Type 35 WPM

Timeline

Scheduling Coordinator

NEA Baptist Cardiology Clinic
02.2024 - 03.2025

Kitchen Manager

Kidspot
09.2023 - 09.2024

Customer service representatives – call Center (Remote)

Kelly Services / Willis Towers Watson
09.2023 - 12.2023

Customer Service Representative – Call Center (Remote)

Insight Global / Allivet Online Pet Pharmacy
06.2023 - Current

Warehouse Associate

Amazon
06.2022 - 11.2022

Picker

Stitch Fix
02.2021 - 06.2021

Customer Service Representative – Call Center (Remote)

Chewy
10.2020 - 11.2022

HIPAA Essentials for Healthcare Professionals Certificate - undefined

Ultimate Medical Academy

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
Tia Haywood