Tia Haywood
Dallas,TX
Summary
Perceptive, hard-working, detail-oriented professional with a strong ability to establish and nurture effective relationships with supervisors and peers. Committed to achieving goals and maximizing productivity through collaboration and teamwork. Adheres to policies, procedures, and guidelines to consistently deliver high-quality work. Demonstrates a strong commitment to maintaining patient privacy and confidentiality.
Overview
5
5
years of professional experience
Work History
Customer Service Representative – Call Center (Remote)
Insight Global / Allivet Online Pet Pharmacy
Dallas, Tx
06.2023 - Current
- Answer any product questions about pet medication
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Scheduling Coordinator
NEA Baptist Cardiology Clinic
Jonesboro, AR
02.2024 - 03.2025
- Answer inbound calls regarding patient appointments
- Schedule patients for cardiology tests
- Schedule follow up appointments
- Make outbound calls to schedule for follow up appointments
- Inform patients of any instructions to follow before they have the test preformed
- Take inbound calls from patients regarding and questions
- Take inbound calls and transfer to the correct department
Kitchen Manager
Kidspot
Jonesboro, AR
09.2023 - 09.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Organize USDA servings for each month
- Document the food temperature daily
- Communicate with administrators and coordinators
Customer Service Representative – Call Center (Remote)
Chewy
Richardson, TX
10.2020 - 11.2022
- Answered and handled inbound and outbound calls
- Updated profile information, upsold services, placed orders, and tracked shipment
- Documented activities and interactions in an accurate and thorough manner
- Maintained confidentiality of private information
Customer service representatives – call Center (Remote)
Kelly Services / Willis Towers Watson
Richardson, TX
09.2023 - 12.2023
- Take inbound calls
- Make outbound calls
- ESS navigation/registration
- Annual enrollment for Health and Welfare benefits
- Pension Inquiries
Warehouse Associate
Amazon
Dallas, TX
06.2022 - 11.2022
- Pack orders and place boxes on the line to be sorted and labeled for shipping
- Maintain safe operating environment and work effectively in a fast-paced, deadline-driven environment
- Keep accurate logs of work performed
- Meet production goals and deadlines to maintain schedule and communicate effectively with team members
Picker
Stitch Fix
Dallas, TX
02.2021 - 06.2021
- Picked orders from various locations and loaded onto pallets
- Packed and prepared orders for shipment
- Adhered to strict safety, quality, and production standards, and worked effectively in a fast-paced environment
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2022
HIPAA Essentials for Healthcare Professionals Certificate - undefined
Ultimate Medical Academy
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10, HCPCS, CPT)
Professional Profile
- High Academic Honors Recognition / Dean's List / Honor Roll.
- Communication Platforms – Zoom, MS Teams, and Google Meet.
- Microsoft Office Applications – Word, Excel, Outlook, Access, and PowerPoint | Type 35 WPM
Timeline
Scheduling Coordinator
NEA Baptist Cardiology Clinic
02.2024 - 03.2025
Kitchen Manager
Kidspot
09.2023 - 09.2024
Customer service representatives – call Center (Remote)
Kelly Services / Willis Towers Watson
09.2023 - 12.2023
Customer Service Representative – Call Center (Remote)
Insight Global / Allivet Online Pet Pharmacy
06.2023 - Current
Warehouse Associate
Amazon
06.2022 - 11.2022
Picker
Stitch Fix
02.2021 - 06.2021
Customer Service Representative – Call Center (Remote)
Chewy
10.2020 - 11.2022
HIPAA Essentials for Healthcare Professionals Certificate - undefined
Ultimate Medical Academy
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
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