Tia Lewis
Owego,NY
Summary
At a very young age, I have always been fascinated with technology. The first computer I've ever had was a V-Tech learning computer for kids around the age of 5. As I got older, I got more into computers and mobile devices, software applications surrounding Art/Design, learning how to setup Desktop, laptops, cameras, and more. I taught myself the basics of how to troubleshoot software and maintain hardware. I joined the IT field in order to pursue a career that I am passionate about and further my education in IT Support and Applications.
Experienced with troubleshooting technical problems to ensure seamless IT operations. Utilizes diagnostic tools and customer service skills to resolve issues promptly. Knowledge of network configurations and software installations, ensuring optimized system performance.
Overview
9
9
years of professional experience
Work History
IT Technical Support Specialist
Amazon
Liverpool, NY
11.2022 - Current
- Diagnosed and resolved technical issues for end-users, enhancing system performance and user satisfaction.
- Provided remote support via chat and phone, ensuring timely resolution of IT-related inquiries.
- Collaborated with cross-functional teams to implement software updates, improving operational efficiency.
- Developed training materials for new employees, streamlining onboarding processes for technical support staff.
- Led troubleshooting sessions to identify root causes of recurring issues, reducing future incidents significantly.
- Enhanced ticketing system workflows, improving response times and overall service delivery quality.
- Mentored junior technicians in best practices for customer service and technical problem-solving skills.
- Collaborated with cross-functional teams to develop and implement IT solutions.
Warehouse Associate
Amazon
Syracuse, NY
02.2022 - Current
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Independent Contractor
Self-employed
Syracuse, NY
09.2017 - Current
- 2+ years assisting with the installation of small networks.
- 3+ years installing and assisting with entertainment areas, windows and Mac desktop computers, and mobile devices, maintaining hardware and installing software.
- 8+ years experience with Microsoft Office.
- 3+ years experience with Adobe Photoshop, Illustrator, and Premiere.
- 2+ years animating with MAYA and the use of Digital cameras.
- 2+ years troubleshooting computers/laptops and laser printers, TVs, and mobile devices.
- 1+ years using Java script, HTML, CSS in Apache Netbeans and Visual Studio.
- 2+ years of Data entry and calculations for accounting/sale purposes at a previous job.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions.
- Assessed error root causes, aiding diagnostic checks and performance investigations.
- Researched and evaluated products to assist in installation or upgrade of systems.
- Responded to user requests for service by troubleshooting problems and helping to develop solutions.
- Monitored system performance to promote network speed, availability and reliability.
Equipment Coordinator
Amazon
Syracuse, NY
08.2022 - 11.2022
- Maintained and organized equipment storage areas regularly.
- Performed detailed equipment inventories and ordered more supplies.
- Checked out equipment on day-by-day basis to identify concerns and coordinate corrective actions.
- Assigned equipment to users based on specific needs.
- Refurbished equipment to standardize operations across stores and save company money on outside repairs.
- Checked completed work for quality and accuracy.
- Identified, diagnosed and resolved problems.
Yard Hostler Driver
Amazon
Syracuse, NY
04.2022 - 09.2022
- Worked with loaders and supervisor to move assigned trucks and trailers from one location to another.
- Conducted daily check on vehicle prior to shift start to identify mechanical defects.
- Operated truck to transport trailers to and from DC docks for loading, unloading and storage purposes.
- Executed dock operations by switching trailers and equipment to and from docks.
- Initiated yard checks to maintain inbound and outbound dock and staging areas.
- Followed corporate, departmental and regulatory operations and safety standards to minimize accidents and vehicle damage.
- Utilized yard management computer systems to input shift data.
- Communicated with conductors and other team members to obtain and relay accurate switching information.
- Efficiently coupled, uncoupled and switched railroad cars based on current operational orders.
Education
Associate of Science - Computer Science
Onondaga Community College
Syracuse, NYCertificate - IT Support/Data Analyst
Merit America
Syracuse, NYSkills
- Purchasing
- Equipment repairs
- User training
- Skilled in maintenance and organization
- System installation and repair
- People skills
- Organization
- Team management
- Customer service
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
Timeline
IT Technical Support Specialist
Amazon
11.2022 - Current
Equipment Coordinator
Amazon
08.2022 - 11.2022
Yard Hostler Driver
Amazon
04.2022 - 09.2022
Warehouse Associate
Amazon
02.2022 - Current
Independent Contractor
Self-employed
09.2017 - Current
Certificate - IT Support/Data Analyst
Merit America
Associate of Science - Computer Science
Onondaga Community College