Michael Reilly

• Provided inside sales and support to our customers with a focus on Water and Wastewater applications.

• Worked closely with our instrumentation suppliers to make sure we were fulfilling our customer's

needs.

• Sourced materials from alternate sources when necessary.

• Monitored shipments to ensure timely deliveries & resolved issues as needed.

• Initiated, monitored and fulfilled warranty claims.

• Utilized Adobe Acrobat, GMail, Microsoft NAV, Microsoft Office 365 & QuickBooks on a daily basis.

• Worked closely with our various departments to ensure a smooth transition during the acquisition of Applied Analytics

• Provided inside sales and support to our customers with a focus on Water and Wastewater applications.

• Worked closely with outside sales personnel to support their technical sales, quoting, and I/T needs.

• Worked closely with our instrumentation suppliers to make sure we were fulfilling our customer's needs.

• Sourced materials from alternate sources when necessary.

• Responsible for all order entry needs.

• Responsible for all customer billing.

• Responsible for various reporting needs. (Sales, costs, commissions, taxes, etc.)

• Responsible for all receiving, packaging and/or shipping of all incoming goods.

• Monitored shipments to ensure timely deliveries & resolved issues as needed.

• Initiated, monitored and fulfilled all warranty claims.

• Assisted in the assembly and submissions of documents for various reoccurring contracts & bids.

• Utilized Adobe Acrobat, Microsoft Office 365 & QuickBooks, UPS WorldShip and various customer &

vendor online portals on a daily basis.

• Shared daily software and hardware support responsibilities for approximately 160 computers.

• Assisted IT director in researching new hardware requirements.

• Responsible for setup and maintenance of all on site printers.

• Responsible for adding & removing student access from the school's server.

• Provided daily software and hardware support for a staff of seven.

• Assisted sister company (Hamamatsu Corporation) in their IT support needs.

• Managed, upgraded and supported shared network infrastructure.

• Responsible for all backups and disaster recovery solutions.

• Assisted in company’s data migration to a custom Oracle based application.

• Assisted in company’s data migration to MAS 90 / 200 by Sage.

• Identified and implemented custom forms and reports for both of the above applications.

• Designed and managed implementation of company website.

• Responsible for the design and creation of all electronic forms, letter heads and advertisements.

• Provided daily technical sales assistance to customers through Lotus Notes databases and email.

• Responsible for implementing and managing a quality assurance system for handling repairs, returns and customer complaints.

• Responsible for managing the receiving of all incoming goods.

• Responsible for packing, shipping and documenting of all domestic and international shipments.