Tia Luna
Gilbert,AZ
Summary
Lively and dedicated professional with over 8 years of experience serving customers wholeheartedly, and maintaining poise in demanding environments. Passionate about making new connections, encouraging curiosity, and positively impacting others. Eager to bring these skills to a flight attendant role, representing the airline with professionalism and care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Lowkey Piano Bar
03.2022 - Current
- Constantly moving, keeping area organized and well-equipped to assist anticipated customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Enhanced overall guest experience by promptly addressing concerns and deescalating issues professionally, while avoiding unnecessary delays.
Craft Cocktail Bartender
PGA Tour
08.2023 - 06.2024
- Delivered energetic responses to guests, going above and beyond to provide exceptional customer service and pleasant experiences.
- Maintained clean and organized areas, ensuring compliance with health and safety regulations.
- Helped facilitate cooperation between service and staff to professionally meet guest needs and resolve problems before they arise.
Server/Bartender
Zipps Sports Bar
03.2021 - 03.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained order and increased efficiency through clear communication with staff.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Sally Beauty Supply
04.2019 - 02.2020
- Enhanced team productivity by fostering a positive work environment, collaborating with team members and providing support to colleagues.
- Assisted in training new staff members on company policies, product information, and techniques for a seamless onboarding experience.
- Created inviting and safe environment for customers by maintaining store organization and cleanliness.
Hostess
Texas Roadhouse
08.2016 - 08.2018
- Greeted guests warmly upon arrival and directed guests to their seats while providing accomodations for desires or needs.
- Cross-trained to handle different roles and support other areas of establishment.
- Resolved any guest complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ05.2023
Associate of Science -
Scottsdale Community College
Scottsdale, AZ05.2020
Skills
- Attention to detail
- Conflict resolution
- Customer service expertise
- Effective communication
- Flexibility
- Honest and Dependable
- Inclusivity
- Leadership Qualities
- Multitasking
- Safety
- Situational Awareness
- Teamwork and Collaboration
Certification
- First Aid/CPR Certified
Timeline
Craft Cocktail Bartender
PGA Tour
08.2023 - 06.2024
Bartender
Lowkey Piano Bar
03.2022 - Current
Server/Bartender
Zipps Sports Bar
03.2021 - 03.2022
Sales Associate
Sally Beauty Supply
04.2019 - 02.2020
Hostess
Texas Roadhouse
08.2016 - 08.2018
Bachelor of Science - Health Sciences
Arizona State University
Associate of Science -
Scottsdale Community College
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