Tia Luna
Gilbert,AZ
Summary
Lively professional with 9 years of experience serving guests whole-heartedly, while excelling in high-demanding environments. Poised, personable, and dedicated to a team-driven setting while offering a strong background in hospitality. Passionate about making new connections, learning different cultures, and improving the lives of others. Eager to bring these skills to a flight attendant role, representing the airline with professionalism and care.
Overview
3
3
years of professional experience
Work History
Bartender
OHSO Eatery + Distillery
09.2024 - Current
- Assisted guests with disabilities by providing accomodations and support.
- Built strong rapport with diverse guests, cultivating repeat clientele through warm, attentive service.
- Enhanced team productivity by fostering a positive work environment, collaborating with team members and providing support to colleagues.
Bartender
Lowkey Piano Bar
03.2022 - 08.2024
- Constantly moving, keeping area organized and well-equipped to anticipate customer needs.
- Maintained clean and orderly areas, ensuring compliance with health and safety regulations.
- Proactively addressed concerns and deescalated issues professionally, without sacrificing attention to detail and ensuring a safe environment.
Bartender
PGA Tour
10.2023 - 05.2024
- Delivered energetic responses to guests, providing exceptional customer service and pleasant experiences.
- Handled conflict resolution with professionalism and calm demeanor, ensuring customer satisfaction and safety.
- Supported team morale through effective communication skills that fostered cooperation among diverse employees.
Bartender/Server
The Friendly Toast
06.2023 - 09.2023
- Cross trained to handle different roles and support other areas of establishment.
- Helped facilitate cooperation between service and staff to professionally meet guests needs and resolve problems before they arise.
- Provided positive first impressions upon arrival while providing accomodations for guest needs or desires.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ05-2022
Associate of Science - Biochemistry
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2020
Skills
- Adaptable
- Attention to Detail
- Conflict Resolutions
- Cooperation
- Dependable
- Effective Communication
- Flexible
- Leadership
- Multitasking
- Safety
- Service Oriented
- Situational Awareness
- Teamwork and Collaboration
- Time Management
Timeline
Bartender
OHSO Eatery + Distillery
09.2024 - Current
Bartender
PGA Tour
10.2023 - 05.2024
Bartender/Server
The Friendly Toast
06.2023 - 09.2023
Bartender
Lowkey Piano Bar
03.2022 - 08.2024
Bachelor of Science - Health Sciences
Arizona State University
Associate of Science - Biochemistry
Maricopa Community Colleges, Scottsdale Community College
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