Tia Massey

• Interact daily with patients, visitors, and clinical staff to support seamless care delivery and positive patient experiences.
• Manage administrative responsibilities, ensuring accurate documentation, organized filing systems, and timely processing of all records.
• Maintain up-to-date patient account information by updating insurance details and documenting all communications and transactions.
• Process and post insurance payments, adjustments, and denials in accordance with payer requirements and organizational policies.
• Prepare and review documents, proof information, and maintain organized records to support unit efficiency.
• Collaborate with clinical and administrative teams to streamline patient intake, improving workflow and reducing delays.
• Assist in coordinating patient movement and scheduling, contributing to smooth operational flow within the practice.

• Managed patient account inquiries, resolving issues efficiently and enhancing customer satisfaction.

• Leads by example among their peers and inspires confidence in their abilities as a trainer
• Builds and maintains healthy working relationships with new and existing Nandocas
• Provides development feedback for new and existing Nandocas
• Has the ability to work under pressure and remain calm, being positive and keeping the team fired up
• Coaches FOH and BOH teams on relevant SOPs and provides on the spot feedback to make sure duties and tasks are completed in a timely manner
• Ensures trainer tools and SOPs (recipes and Hot Spot) are followed thoroughly and sign-offs are completed accurately
• Trains hourly Nandocas to handle guest complaints using the 4 A’s (Aware, Acknowledge, Apologies, Act)
• Validates Hot Spot training and practical completion while communicating training progress to the management team
• Conducts food tastings and other quality checks to serve safe and delicious food in line with the Nando’s standards
• Reports any faulty equipment or incidents as soon as they occur and follow up with leadership on their status
• Proactively communicates successes and challenges to the management team

• Coordinated community engagement initiatives to enhance student involvement and foster a sense of belonging.
• Developed and implemented programs addressing student needs, resulting in increased participation rates.
• Mentored new community assistants, providing training on policies, procedures, and best practices.
• Collaborated with university departments to organize events promoting diversity and inclusion within the student body.
• Analyzed feedback from residents to improve service delivery and enhance overall community satisfaction.
• Submit work orders as needed; communicate with maintenance and report facility issues to the Community Director.
• Complete weekly and quarterly on-campus building inspections.

• Greet and engage with customers in a friendly manner.
• Assist customers with the selection of food offered.
• Ensure customer satisfaction.
• Pre-bus and clean tables.
• Serve food and beverages to customers.
• Be knowledgeable on the menu items.
• Maintain a clean work environment by complying with procedures.