Tia McCants
Southfield,MI
Summary
Detail-oriented customer service and operations professional with over 10 years of experience in patient advocacy, information coordination, and training. Proven expertise in quality control, data entry, and front-end customer service. Seeking Hospital Clerk or Receptionist role to leverage strong communication, organizational skills, and attention to detail in supporting patients, families, and clinical staff.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
09.2025 - Current
- Process and organize customer orders accurately while meeting productivity and quality expectations.
- Use computer-based systems and scanners to track, locate, and process inventory and shipments.
- Maintain an organized, safe work area and communicate effectively with team members and leadership.
Harrison Township, MI | Quality Technician
Yanfeng Automotive
Harrison Township, MI
11.2022 - 09.2025
- Perform detailed quality checks and document inspection results to ensure accuracy and compliance.
- Identify and communicate issues to production teams and supervisors while supporting efficient workflow.
- Maintain accurate records and follow established safety, quality, and company procedures.
Customer Service Advisor
Dick’s Sporting Goods
Roseville, MI
10.2021 - 11.2022
- Provide front-end customer service and serve as a liaison between customers and management.
- Assist customers, maintain accurate product information, and support point-of-sale operations.
- Mentor new team members in customer service practices, POS procedures, and company standards.
Contact Advocate
Henry Ford Health Systems
Detroit, MI
01.2018 - 09.2021
- Advocated for patients regarding insurance coverage and financial assistance.
- Communicated patient needs with care team members and followed up to support timely resolution.
- Coordinated patient care through assessment, planning, and implementation while maintaining accurate information.
- Created a four-week training development plan for new hires and used Microsoft Office, Skype Business, and CRM software.
Skills
- Order Processing
- Inventory Management
- Shipping Coordination
- Quality Assurance
- Safety Compliance
- Data Entry
- Documentation
- Microsoft Office
- CRM/Computer Systems
- Problem Solving
- Team Collaboration
- In-person communication
- Information confidentiality
Timeline
Warehouse Associate
Amazon
09.2025 - Current
Harrison Township, MI | Quality Technician
Yanfeng Automotive
11.2022 - 09.2025
Customer Service Advisor
Dick’s Sporting Goods
10.2021 - 11.2022
Contact Advocate
Henry Ford Health Systems
01.2018 - 09.2021